At a Glance
- Tasks: Be the friendly face of Steel City House, managing reception and ensuring a smooth visitor experience.
- Company: Join a supportive team in a vibrant Sheffield office with a focus on collaboration.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension contribution.
- Other info: Opportunities for personal growth and a range of lifestyle benefits await you.
- Why this job: Make a positive impact as the first point of contact in a dynamic environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 24098 - 29453 £ per year.
Application Deadline: 8 September 2026
Department: Commercial Operations
Location: Sheffield
Compensation: £30,000 / year
This role is office based 5 days per week.
Contract: Permanent
Salary: Up to £30,000
Hours: Full time 37.5 hours per week (Mon-Fri)
In this role you will be the first point of contact for colleagues and visitors, helping to provide a positive and seamless front-of-house experience. You will work closely with the Office Manager and wider Facilities team to manage the reception area, meeting rooms, visitor arrangements, switchboard calls, post, couriers, contractors, access cards and day-to-day office support.
This role supports ensuring meeting rooms are prepared, refreshments and catering are arranged when needed, visitors are welcomed and hosts are notified promptly. You will also support health and safety activity by undertaking training as a Fire Marshal and First Aider, and you will help maintain a safe, tidy and professional office environment.
You will be able to demonstrate experience in a front-of-house, reception or customer-facing role, with a commitment to providing excellent service. You will have good knowledge of Microsoft Office, strong communication skills, and the ability to manage several priorities while remaining calm, organised and professional. You will be comfortable handling sensitive information with discretion and working flexibly as part of a supportive team.
Key Benefits:
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
Receptionist - Steel City House in Sheffield employer: British Business Bank
Join a forward-thinking Bank that prioritises local economic growth and offers a dynamic work environment for its employees. With a competitive compensation package, generous annual leave, and a strong focus on employee wellbeing, this role provides ample opportunities for professional development and strategic influence in one of the UK's most vibrant regions. The culture fosters collaboration and innovation, ensuring that you can make a meaningful impact while enjoying a flexible working arrangement.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Steel City House in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Business Bank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Business Bank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist - Steel City House in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Business Bank:Your cover letter is your chance to shine! Tell us why you want to work at British Business Bank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Business Bank!
How to prepare for a job interview at British Business Bank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
