At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for colleagues.
- Company: Join a dynamic team in a leading IT infrastructure company.
- Benefits: Enjoy 30 days annual leave, flexible working, and a competitive salary.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Sheffield (hybrid working – office attendance expected 4–5 days per week)
Contract: Permanent
Hours: Full time, 37.5 hours per week. Rota-based shifts between 8:00am and 5:30pm, Monday to Friday.
Salary: £26,000 depending on experience
Benefits:
- 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
- 15% employer pension contribution, discretionary bonus scheme
- Flexible working, cycle to work scheme, healthcare cash plan and life assurance
- Paid voluntary days, maternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology
THE ROLE
As an IT Service Desk Analyst, you'll be the first point of contact for colleagues requiring technical support across a range of systems, applications and devices. This is a hands-on service desk role where you'll diagnose and resolve issues, manage service requests and ensure users receive a responsive, high-quality support experience.
You’ll be comfortable working in a fast-paced environment where priorities can change throughout the day. Following established processes and service levels, you’ll manage incidents from initial contact through to resolution or escalation, keeping users informed and delivering a consistent service at every stage.
To be successful, you’ll bring demonstrable experience of providing first-line IT support within a service desk or similar environment. You’ll be confident troubleshooting common hardware, software and access issues and able to become effective in the role quickly. You’ll also have excellent communication skills, attention to detail and a customer‑focused approach.
You’ll have experience working with Microsoft 365 applications, Windows devices and IT service management tools, alongside an understanding of ticket management, prioritisation and service delivery practices. Experience supporting workplace technologies such as laptops, mobile devices and peripherals will also be valuable.
This role offers an excellent opportunity to build your career in IT. You’ll gain exposure to a broad range of technologies, work alongside experienced colleagues and develop your technical knowledge through hands‑on experience supporting a busy and evolving IT environment.
This is a predominately office-based role, and you’ll be expected to attend the office 4–5 days per week. You’ll work on a rota basis covering service desk operating hours of 8:00am to 5:30pm. From time to time, you’ll also travel to the Bank’s other office location to support the implementation of new technologies, software and IT services.
Whether you’re looking to take the next step in your IT support career or build on experience gained through education, placements or early career roles, you’ll find opportunities to learn, develop and grow within the team.
In return, you’ll join a collaborative team where your contribution is valued and where you’ll have opportunities to develop your technical knowledge, broaden your experience and contribute to the continuous improvement of our IT services.
Key Benefits:
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology
1st Line IT Service Desk Analyst in Sheffield employer: British Business Bank
British Business Bank is an exceptional employer that fosters a collaborative and inclusive work culture, offering hybrid working arrangements that promote work-life balance. Employees benefit from continuous professional development opportunities and the chance to engage in meaningful projects that support the UK economy. With a focus on employee well-being and a commitment to diversity, working in Sheffield or London provides a unique advantage to be part of a forward-thinking organisation dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Service Desk Analyst in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Business Bank values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Business Bank might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Business Bank!
✨Direct Apply to British Business Bank
Let's not forget to apply directly through the British Business Bank website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Service Desk Analyst in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Business Bank.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Business Bank. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Business Bank
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
