At a Glance
- Tasks: Lead IT service management and governance to enhance operational resilience and improve key processes.
- Company: Join a forward-thinking IT Operations team focused on governance and resilience.
- Benefits: 30 days annual leave, flexible working, healthcare cash plan, and lifestyle discounts.
- Other info: Work in an agile model with opportunities for professional growth and development.
- Why this job: Make a real impact in IT governance while developing your skills in a dynamic environment.
- Qualifications: Experience in enterprise service management and understanding of ITIL practices required.
The predicted salary is between 50000 - 60000 £ per year.
Contract: 6 Months – Fixed Term Contract
Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)
THE ROLE
You will join the Governance & Resilience Team within IT Operations, working alongside colleagues in Service Delivery, Platforms & Infrastructure, and Information Security. In this role, you will apply your expertise in IT service management and governance to support the operation and continuous improvement of key processes across Change Enablement, Release Management, and wider ITIL 4 practices.
Reporting to the IT Service Management Senior Manager, you will lead defined workstreams and day-to-day governance activities that strengthen control effectiveness, improve audit readiness, and enhance operational resilience. Working within an agile delivery model, you will take ownership of assigned outcomes and use data, metrics, and feedback to identify improvement opportunities and embed practical, effective controls into both delivery and operational activities.
You will operate and continuously improve service management and governance practices, ensuring they remain measurable, practical, and aligned with agile ways of working. You will coordinate Release Management governance, ensuring changes are delivered in a controlled manner with appropriate approvals and evidence. You will also support audit readiness by coordinating evidence, tracking actions, and contributing governance input across internal and external audit activity.
In addition, you will assess technology risk and control effectiveness, make pragmatic recommendations, and ensure mitigation actions are tracked through to completion. You will work closely with service owners, delivery teams, and technical specialists to embed governance standards into delivery practices and operational workflows.
You will produce governance reporting across KPIs, KRIs, and control effectiveness, providing insight and recommendations for improvement. You will also support resilience and continuity activities, including Business Impact Assessments and recovery planning, ensuring lessons learned are embedded into practice.
You will bring significant experience within enterprise service management and a practical understanding of ITIL-based practices, alongside the ability to engage effectively with stakeholders at all levels.
30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday.
Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance.
Paid voluntary days, maternity, paternity, adoption, and shared parental leave.
Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more.
IT Service Manager - Governance & Resilience employer: British Business Bank
As an IT Service Manager in our Governance & Resilience Team, you will thrive in a dynamic and supportive work culture that prioritises employee growth and well-being. With flexible working arrangements, generous leave policies, and a comprehensive benefits package tailored to enhance your lifestyle, we are committed to fostering a collaborative environment where your expertise in IT service management can flourish. Join us to make a meaningful impact while enjoying the unique advantages of working in a forward-thinking organisation dedicated to continuous improvement and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - Governance & Resilience
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what British Business Bank values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges British Business Bank might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at British Business Bank!
✨Direct Apply to British Business Bank
Let's not forget to apply directly through the British Business Bank website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager - Governance & Resilience
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at British Business Bank.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Business Bank. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at British Business Bank
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
