Digital Data Analytics and Insights Analyst

Location: Sheffield / London / Hybrid Working (Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £31,250 (Sheffield) / £35,000 (London) depending on experience

THE ROLE

In this role you will have the opportunity to use your analytical expertise to shape how the organisation understands digital performance, customer behaviour, and marketing effectiveness. Reporting to the Senior Manager Website User Testing and Experience, you will turn data into actionable insight, helping us optimise our website, campaigns and user experience across the Bank, and play a key part in developing robust measurement frameworks, managing digital analytics platforms, and ensuring our data is trusted, compliant and strategically used.

With proven experience in digital analytics, reporting and insights, you will also be able to demonstrate the ability to translate complex information for non-technical audiences. Using your knowledge of data visualisation tools and your familiarity with customer journeys, you will support improvements to our website to continually improve the experience for stakeholders. Robust and accurate analytical skills, excellent communication, and stakeholder management are also essential for this role to guide stakeholders in understanding and acting on data. You will also be curious, particularly about digital analytics, and emerging AI technologies.

Benefits include:

• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining to health and wellbeing, travel, and technology

The British Business Bank is an established and influential institution with a key mission of driving sustainable growth and prosperity throughout the United Kingdom. It plays a vital role in supporting access to finance for smaller businesses, facilitating their development and contributing to the transition toward a net zero economy. Since its inception in 2014, the British Business Bank has functioned as a government‑owned economic development bank, operating independently to fulfil its objectives. It collaborates with over 200 delivery partners, including high street, digital, specialist, and challenger banks, venture capital and private debt funds, as well as fintech platforms, to implement its programs effectively. With offices in Sheffield and London, the British Business Bank currently employs approximately 550 individuals.

As an organisation that values flexibility, wellbeing and collaboration, the British Business Bank introduced a hybrid‑working model in 2020. Our colleagues typically spend an average of 2 days per week working in our offices, striking a balance between the advantages of remote work and the benefits of in‑person collaboration. The successful candidate for this role should be able to commute to our office (unless specified).

At the British Business Bank, we aim to represent the communities we serve, firmly believing that different perspectives make us stronger. We strongly encourage applications from individuals with varied experiences and backgrounds. As a Disability Confident employer, we commit ourselves to having an inclusive, equitable and accessible recruitment process supporting applicants and employees, making reasonable adjustments whenever it is feasible.