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- Tasks: Support customers through their journey with Start Up Loans, ensuring a positive experience.
- Company: Join the British Business Bank, a leader in supporting UK businesses.
- Benefits: Enjoy 30 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference by helping entrepreneurs succeed while developing your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 27000 - 37800 £ per year.
Application Deadline: 10 February 2026
Department: British Business Bank PLC
Location: London
Contract: Permanent
Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)
Salary: £27,000
Reporting to the Customer Service Manager within Start Up Loans (SUL), a subsidiary of the British Business Bank. You’ll support applicants and Business Support Partners throughout their journey with SUL. You will deliver a positive and consistent customer experience across a multi-channel contact centre.
Responsibilities:
- Respond to enquiries professionally and promptly via telephone, email, webchat and administrative tasks, working with colleagues to meet service level agreements and personal performance targets.
- Handle routine and repetitive interactions with focus, accuracy and quality.
- Put the customer at the heart of everything you do, acting in line with Consumer Duty principles and supporting high levels of customer satisfaction.
- Identify and resolve customer issues, including stage one complaints, by establishing root causes, working towards appropriate solutions and following up to ensure resolution.
- Share feedback with the Customer Experience leadership team to help improve the customer journey and support continuous improvement.
- Follow all internal and external risk, control and compliance requirements, including complaint handling guidance, and maintain a reliable quality record.
- Support customer insight activities by promoting surveys and contributing to expected customer satisfaction outcomes.
- Build rapport quickly, gather relevant information efficiently and understand customer needs.
- Be customer focused, able to work independently as well as part of a team, and capable of managing your time effectively while prioritising tasks in line with business needs.
- Demonstrate attention to detail, sound judgement and a practical, solution-focused approach when resolving customer queries.
- Have the company values at the forefront of your mind every day when interacting with customers and colleagues by demonstrating creativity, collaboration, catalytic and courageous.
Key Benefits:
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
Customer Service Advisor employer: British Business Bank
Contact Detail:
British Business Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research British Business Bank and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, make sure you can convey information clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with the job description, especially your customer service expertise and communication skills.
Showcase Your Customer Focus: In your application, emphasise how you put the customer at the heart of everything you do. Share examples of how you've resolved customer issues or improved their experience in previous roles to demonstrate your commitment to customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received properly and allows us to process it more efficiently. Plus, you'll find all the details you need about the role there!
How to prepare for a job interview at British Business Bank
✨Know the Company Inside Out
Before your interview, take some time to research British Business Bank PLC and its Start Up Loans division. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries and complaints.
✨Demonstrate Customer-Centric Thinking
Prepare examples from your past experiences where you put the customer first. Think about situations where you resolved issues or improved customer satisfaction. This will showcase your ability to align with the company's focus on delivering a positive customer experience.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight specific instances where you identified root causes of issues and implemented effective solutions, as this aligns with the role's requirements.
