At a Glance
- Tasks: Lead governance workstreams and enhance IT service management processes.
- Company: Join a dynamic IT team focused on governance and resilience.
- Benefits: Enjoy 30 days leave, flexible working, and great pension contributions.
- Other info: Flexible hours and opportunities for professional growth await you.
- Why this job: Make a real impact in IT governance while developing your skills.
- Qualifications: Experience in IT service management and strong communication skills required.
The predicted salary is between 38500 - 47500 £ per year.
You will join the Governance & Resilience Team within IT Operations, working alongside colleagues in Service Delivery, Platforms & Infrastructure, and Information Security. In this role, you will apply your expertise in IT service management and governance to support the operation and continuous improvement of key processes across Change Enablement, Release Management, and wider ITIL-4 practices.
Reporting to the IT Service Management Senior Manager, you will lead defined workstreams and day‑to‑day governance activities that strengthen control effectiveness, improve audit readiness, and enhance operational resilience. Working within an agile delivery model, you will take ownership of assigned outcomes and use data, metrics, and feedback to identify improvement opportunities and embed practical, effective controls into both delivery and operational activities.
You will operate and continuously improve service management and governance practices, ensuring they remain measurable, practical, and aligned with agile ways of working. You will coordinate Release Management governance, ensuring changes are delivered in a controlled manner with appropriate approvals and evidence. You will also support audit readiness by coordinating evidence, tracking actions, and contributing governance input across internal and external audit activity.
In addition, you will assess technology risk and control effectiveness, make pragmatic recommendations, and ensure mitigation actions are tracked through to completion. You will work closely with service owners, delivery teams, and technical specialists to embed governance standards into delivery practices and operational workflows. You will produce governance reporting across KPIs, KRIs, and control effectiveness, providing insight and recommendations for improvement. You will also support resilience and continuity activities, including Business Impact Assessments and recovery planning, ensuring lessons learned are embedded into practice.
You will bring significant experience within enterprise service management and a practical understanding of ITIL-based practices, alongside the ability to engage effectively with stakeholders at all levels.
Contract: 6 months – fixed term contract
Hours: Full time 37.5 hours per week, flexible days and/or hours (Mon–Fri)
Salary: £38,500 - £47,500 depending on experience
Responsibilities include:
- Leading governance workstreams and supporting audit readiness.
- Coordinating Release Management governance and ensuring change controls.
- Assessing technology risk and tracking mitigation.
- Producing governance reporting on KPIs and control effectiveness.
- Supporting resilience and continuity activities.
Qualifications:
- Extensive experience in IT service management and governance.
- Strong understanding of ITIL-4 practices.
- Experience in agile delivery environments.
- Proficiency in risk assessment and audit processes.
- Excellent communication and stakeholder engagement skills.
Key Benefits:
- 30 days annual leave plus bank holidays (pro-rated for part time), option to buy/sell up to 5 days.
- 15% employer pension contribution.
- Flexible working.
- Cycle to work scheme, healthcare cash plan, Group Income Protection, life assurance.
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave.
- Discounts across retail, dining, health, travel, technology and more.
IT Service Manager - Governance & Resilience in Sheffield employer: British Business Bank plc
Join a forward-thinking organisation in Sheffield as an IT Service Manager - Governance & Resilience, where you will thrive in a collaborative and agile work environment. With a strong commitment to employee growth, we offer extensive benefits including 30 days of annual leave, a generous pension contribution, and flexible working arrangements, ensuring a healthy work-life balance. Our culture promotes continuous improvement and innovation, making it an ideal place for professionals seeking meaningful and rewarding careers in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - Governance & Resilience in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in governance and resilience. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL-4 practices and agile methodologies. We recommend practising common interview questions related to service management and governance to show you’re the right fit for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that match your skills and interests, and make sure to tailor your approach for each application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace IT Service Manager - Governance & Resilience in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in IT service management, governance, and ITIL-4 practices to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've led governance workstreams or improved audit readiness in previous roles to grab our attention.
Showcase Your Stakeholder Engagement Skills:Since this role involves working closely with various teams, make sure to highlight your communication and stakeholder engagement skills. We want to see how you’ve effectively collaborated with others in past experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at British Business Bank plc
✨Know Your ITIL-4 Inside Out
Make sure you brush up on your ITIL-4 knowledge before the interview. Be ready to discuss how you've applied these practices in previous roles, especially in governance and service management. This will show that you understand the framework and can bring valuable insights to the team.
✨Showcase Your Agile Experience
Since this role involves working within an agile delivery model, be prepared to share specific examples of how you've successfully implemented agile methodologies in past projects. Highlight any challenges you faced and how you overcame them to demonstrate your adaptability and problem-solving skills.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with stakeholders at various levels. Think of examples where you've effectively communicated complex information or managed expectations. This will help illustrate your strong communication skills, which are crucial for this position.
✨Bring Data-Driven Insights
Since the role involves producing governance reporting on KPIs and control effectiveness, come prepared with examples of how you've used data to drive improvements in your previous roles. Discuss specific metrics you tracked and how they influenced decision-making, showcasing your analytical skills.
