At a Glance
- Tasks: Lead the complaints function and ensure fair outcomes for customers.
- Company: Join British Business Bank, a key player in FCA regulated finance.
- Benefits: Enjoy 30 days annual leave, 15% pension contribution, and flexible working.
- Other info: Hybrid working model with opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while driving improvements.
- Qualifications: Extensive experience in complaints management within a regulated environment.
The predicted salary is between 55000 - 65000 £ per year.
British Business Bank plc is seeking a Senior Complaints Manager to lead their complaints function in London. You will ensure fair, timely outcomes for customers while driving continuous improvement across the organisation.
Key responsibilities include:
- Managing the complaints framework
- Adhering to FCA regulations
- Presenting insights to senior stakeholders
The ideal candidate will have extensive experience in complaints management within a regulated environment and a commitment to enhancing customer outcomes.
This position offers a comprehensive benefits package, including 30 days annual leave, a 15% employer pension contribution, and flexible working arrangements.
Senior Complaints Lead - FCA Regulated Finance (Hybrid) employer: British Business Bank plc
British Business Bank plc is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a comprehensive benefits package, including generous annual leave and a substantial pension contribution, employees are supported in achieving a healthy work-life balance while contributing to meaningful customer outcomes in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaints Lead - FCA Regulated Finance (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience with complaints management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on FCA regulations and recent trends in complaints management. We want you to be the go-to expert in the room, so show off your knowledge and passion for enhancing customer outcomes!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can help you stand out from the crowd. Plus, we love seeing proactive candidates!
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can keep you fresh in their minds. It’s a simple yet effective way to make a lasting impression.
We think you need these skills to ace Senior Complaints Lead - FCA Regulated Finance (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Complaints Lead role. Highlight your experience in complaints management and any relevant FCA regulations knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer outcomes and how you can drive continuous improvement. We love seeing genuine enthusiasm for the role.
Showcase Your Achievements:When detailing your experience, focus on specific achievements in your previous roles. Did you implement a new complaints framework or improve response times? We want to hear about it! Numbers and results speak volumes.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at British Business Bank plc
✨Know Your FCA Regulations
Make sure you brush up on the FCA regulations relevant to complaints management. Being able to discuss these confidently will show that you understand the framework you'll be working within and can ensure compliance.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed complaints in a regulated environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to drive fair outcomes for customers.
✨Showcase Continuous Improvement Mindset
Be ready to discuss how you've implemented changes or improvements in previous roles. Highlighting your commitment to enhancing customer outcomes will resonate well with the interviewers, as it's a key part of the role.
✨Engage with Senior Stakeholders
Since presenting insights to senior stakeholders is part of the job, practice articulating your thoughts clearly and concisely. Prepare questions that show your interest in their strategic goals and how you can contribute to them.
