British Business Bank plc in London is seeking a Customer Service Manager to lead a high-performing, multi-channel team. The role focuses on delivering excellent, compliant service and using insight to improve customer journeys.
You will manage performance, service levels, and risk controls, working with Start-Up Loans and the wider bank to shape the customer contact strategy in a fast-paced environment.
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Hybrid Customer Service Manager (12-Month Contract) employer: British Business Bank plc
British Business Bank is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of London. With a strong commitment to employee growth, we provide ample opportunities for professional development and leadership training, ensuring our team members thrive in their careers while contributing to meaningful financial initiatives that support UK businesses. Our hybrid working model promotes work-life balance, making us an attractive choice for those seeking a rewarding and impactful role in financial risk management.
