At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for staff.
- Company: Join a dynamic organisation at the forefront of film and digital content regulation.
- Benefits: Competitive salary, 25 days holiday, pension plan, and professional development opportunities.
- Other info: Structured training and growth opportunities await you!
- Why this job: Kickstart your IT career in a supportive and inclusive environment.
- Qualifications: 2 years of IT support experience and strong problem-solving skills.
The predicted salary is between 24000 - 39600 £ per year.
Job Purpose
To provide first-line IT support to all BBFC staff, ensuring the smooth operation of IT systems and services. The role involves administering the IT service desk, resolving technical issues, and maintaining hardware and software across the organisation. This is an excellent opportunity for someone looking to develop their IT career in a dynamic and unique environment.
Key Responsibilities
- Service Desk: Triage incoming IT support requests via Freshdesk, ensuring tickets are logged, prioritised, and resolved within agreed SLAs. Provide first-line technical support to approximately 50 staff members, both on-site and remote. Monitor and meet KPIs including response times, resolution rates, and customer satisfaction. Escalate complex issues to senior technical staff or 3rd party vendors as appropriate.
- Hardware Support: Configure, deploy, and maintain PC laptops, Chromebooks, and associated peripherals. Support in-house audio-visual equipment including presentation and video conferencing systems. Perform hardware diagnostics and repairs, arranging warranty replacements where necessary. Administer IT asset inventory and lifecycle, including procurement recommendations.
- Software & Systems Support: Provide support for Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets). Support Windows 11 and ChromeOS environments, including troubleshooting and updates. Assist users with standard office applications and business systems. Daily support and maintenance for in-house audio-visual equipment including presentation and video conferencing systems.
- Network & Security Support: Provide basic network support. Support security initiatives including software rollouts, testing, and compliance activities. Adhere to and help enforce IT security policies and procedures.
- General: Maintain clear and accurate documentation of IT processes and procedures. Contribute to IT projects and system improvements as required. Keep up to date with technology developments and best practices.
Person Specification
Essential Criteria
- Experience & Qualifications: Minimum of 2 years' experience in a dedicated IT support or Service Desk role. Demonstrable experience using professional service desk ticketing systems. Proven track record of providing high-quality support within a professional office environment.
- Technical Skills: Advanced knowledge of Windows 11 and ChromeOS environments. High level of proficiency with Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets). Experience in hardware configuration and troubleshooting for laptops and Chromebooks. Understanding of user account management and access control.
- Personal Qualities: Excellent customer service skills with a patient, user-centric approach. Strong problem-solving abilities and logical thinking. A disciplined approach to IT governance, data protection (GDPR), and security protocols. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff. Ability to work independently and as part of a team. A commitment to continuous learning and professional development.
Desirable Criteria: ITIL Foundation certification or equivalent understanding of IT service management. CompTIA A, Google IT Support Professional Certificate, or similar qualification. Experience with Freshdesk or similar service desk platforms. Basic networking knowledge (DNS, DHCP, TCP/IP). Experience with IT asset management. Interest in or experience with security practices.
What We Offer:
- Salary: £28,000 to £33,000 per annum
- Contract: Permanent
- Full Time: 40 hours per week
- Location: 3 Soho Square, London W1D 3HD (Fully office-based)
- 25 days holiday per full year (increasing by one day each year to a maximum of 30 days)
- Group personal pension plan
- Non-contributory life assurance
- Employee assistance support
- Be part of a dynamic, forward-thinking organisation at the forefront of film and digital content regulation.
- A supportive and inclusive work environment that values diversity and promotes professional development.
- Structured opportunities for professional growth and development, including dedicated training.
IT Support Analyst in London employer: BRITISH BOARD OF FILM CLASSIFICATION
At BBFC, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in the heart of London. As an IT Support Analyst, you will benefit from structured opportunities for professional growth, a commitment to continuous learning, and a dynamic culture that values diversity. With competitive salary packages, generous holiday allowances, and a focus on employee well-being, BBFC is the ideal place for those looking to advance their IT careers while making a meaningful impact in the film and digital content sector.
Contact Details:
BRITISH BOARD OF FILM CLASSIFICATION Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common IT support scenarios and practice your responses. We want you to show off your problem-solving skills and customer service approach, so be ready to share examples from your past experience.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the IT Support Analyst position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with service desk systems and any relevant technical skills, like your knowledge of Windows 11 and Google Workspace. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your customer service skills and problem-solving abilities – they’re key for us!
Show Off Your Experience:In your application, be sure to showcase your previous IT support experience. Mention specific examples of how you've resolved technical issues or improved processes. We love seeing real-world applications of your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at BRITISH BOARD OF FILM CLASSIFICATION
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, ChromeOS, and Google Workspace. Be ready to discuss how you've used these systems in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role involves providing first-line support, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've helped users in the past, especially in challenging situations. Highlight your patient, user-centric approach to problem-solving.
✨Familiarise Yourself with Freshdesk
If you have experience with Freshdesk or similar ticketing systems, be sure to mention it. If not, take some time to learn the basics of how it works. Understanding how to log, prioritise, and resolve tickets will give you a leg up during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think about common IT issues and how you would approach resolving them. Practising these scenarios can help you articulate your thought process clearly during the interview.
