Content and Communications Manager in City of Westminster

This role is split across digital content and proactive/ reactive press office support. Reporting to the Head of Communications, this role will lead proactive communications planning, produce high-quality content, manage digital channels and key external suppliers, and ensure our messaging reflects our purpose, values, and insights. Working closely with colleagues across the organisation, this role is critical to maintaining the BBFC's trusted reputation and driving meaningful audience engagement., Content Management

• Lead proactive communications planning and channel management, taking ownership of maintaining and updating the BBFC's editorial and content calendars.
• Produce high-quality, accurate content including web copy, social posts, articles, newsletters and press releases
• Manage the day-to-day relationship with our social media agency and freelance videography team to ensure high-quality briefs, timely asset delivery and alignment with campaign goals.
• Contribute to major campaigns and strategic initiatives.
• Lead the creation of original digital content across social platforms including TikTok.
• Plan, coordinate and produce shoots for social media filming, ensuring content is engaging, on-brand and aligned with organisational priorities.
• Manage editorial updates to the BBFC website, including copywriting, content layout and imagery.
• Monitor and respond to public queries across digital platforms
• Track and report on performance metrics, using insights to refine content, audience targeting and engagement strategies.
• Collaborate closely with colleagues in Policy, Education, Compliance and other departments to surface stories, insights and organisational priorities.
• Build strong internal relationships to ensure communications outputs are accurate, aligned, and reflective of the BBFC's mission and values.

Press Office & Media Support

• Support the Head of Communications in developing early positioning statements and rapid-response protocols to ensure clear, confident communication on key topics.
• Monitor the press inbox to deliver timely responses, including supporting on the press rota.
• Work closely with colleagues across the BBFC to identify emerging issues and opportunities.
• Monitor media, policy, and societal trends, advising the Head of Communications on risks, sensitivities, and opportunities.
• Bachelor's degree in Communications, Marketing, Journalism or a related field (or equivalent experience).
• Proven track record of independently managing and executing multi-channel communications campaigns, demonstrating the ability to take ownership of projects from concept through to delivery
• Demonstrable expertise in content strategy and digital media
• Excellent copywriting and storytelling skills across traditional and digital channels.
• Experience producing press releases, articles, and digital content for diverse audiences.
• Familiarity with social platforms, social media management tools, and digital analytics.
• Ability to design and edit content in Canva; basic design skills and experience with presentations.
• Strong organisational and project-management skills, capable of managing multiple deadlines and structured campaigns.
• Data-driven mindset with an interest in learning, improving and evolving communication strategies
• Strong interpersonal skills with the ability to build relationships and work effectively across teams and functions.
• Flexibility to work out-of-hours during major announcements or peak demand periods
• Passion for delivering engaging, accessible content with clear audience-focused outcomes.

Desirable

• Basic video editing or filming skills for social media content creation.
• Experience managing the redesign of a company website.
• The British Board of Film Classification (BBFC) is an independent, not-for-profit organisation and the UK's authority on age ratings for films and digital content. Our mission is to empower audiences, especially parents, to make informed decisions about what their families watch. We are at the forefront of regulatory policy, advocating for the protection of children in an evolving digital landscape.