Membership Officer in Kenilworth

LOCATION: LANDSCAPE HOUSE, STONELEIGH PARK (HYBRID WORKING WILL BE CONSIDERED)

RESPONSIBLE TO: HEAD OF MEMBERSHIP

HOURS: 27 HOURS PER WEEK – PART TIME

SALARY: £13.85PH (£19,445.40 PRO RATA)

BRIEF SUMMARY OF MAIN PURPOSE OF JOB:

The Membership Officer will, under the direction of the Head of Membership, be responsible for; CRM database management, increasing overall membership figures, the application process, ensuring the correct processes are adhered to, maintaining and increasing engagement with existing members.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensure that applications for membership are processed in line with agreed KPI’s and members welcome packs are distributed.
• Proactively promote membership benefits to members and offer advice and assistance to members when required.
• Proactively contact members to build and maintain relationships and generate feedback in-line with BALI’s agreed membership strategy.
• Promote BALI membership and our members at all opportunities.
• Promote strong and effective communications, both internally and externally to ensure that BALI’s agreed membership strategy is delivered in a coherent manner.
• Liaise with the Membership Development Manager to follow up all membership leads in their absence/when required.
• Inform the Membership Development Manager of pending applications for membership.
• Control and report on the administration and resolution of the mis-use of the BALI logo.
• Co-ordinate and administer the membership renewal and resignation process.
• Co-ordinate the Vetting Officers, vetting processes and reviews.
• Assist organisation of membership forums if required.
• Assist with the marketing of regional events when and if required.
• Attend relevant events, exhibitions and shows as and when required, to obtain member feedback and action/disseminate effectively.
• Manage and maintain the membership CRM database, ensuring all member records are accurate, up to date, and compliant with data protection requirements.
• Monitor membership renewals and proactively support retention activities through effective use of CRM data.
• Ensure content of membership pages on bali.org.uk are accurate and liaise with Marketing & Communications team to update.
• Feedback on whether member categories, fees and benefits reflect member’s needs.
• Undertake all other duties consistent with the level of post that the Head of Membership would view as reasonable.

OTHER DUTIES:

• Answer telephone calls as and when required.
• Maintain good housekeeping within set guidelines.
• Health & Safety responsibilities should be adhered to in alignment with company policy.

REQUIRED SKILLS AND EXPERIENCE:

DESIRABLE:

• Previous experience working for a membership organisation, professional body, charity, association, or subscription-based service.
• Experience using membership management software or CRM platforms.
• Experience supporting events, webinars, training programmes, or member engagement activities.
• Knowledge of membership recruitment and retention techniques.
• Experience in preparing reports and analysing membership data.
• Understanding of marketing, email campaigns, or social media engagement.
• Experience working with volunteers, committees, or stakeholder groups.

ESSENTIAL:

• Minimum of 5 GCSE’s (or equivalent) at A*- C or 9 - 4 Grades.
• Experience in a customer service, membership, administration, or stakeholder engagement role.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain positive relationships.
• Good organisational and time-management skills, with the ability to manage multiple priorities.
• High level of accuracy and attention to detail when handling data.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/database systems.
• Ability to work independently and as part of a team.
• Experience handling enquiries, complaints, and requests professionally and efficiently.
• Strong problem-solving skills and a proactive approach to member support.
• Understanding of data protection and confidentiality requirements.