Digital Solutions Developer (AI and Automation) in Lutterworth

• Digital Solutions Developer (AI and Automation)
• BACP House
• Digital
• Full time
• Permanent
• This role requires on-site attendance at 2 days per week at BACP House in Lutterworth

Job purpose

The Digital Solutions Developer (AI and Automation) designs, develops and supports practical digital solutions that improve how BACP supports members, informs the public and operates internally.

The role works across the website, CRM, internal platforms, data flows, automation tools, large language model services and connected systems, translating agreed business needs into secure, accessible and maintainable tools that can be adopted confidently by teams.

Large language models, AI enabled tools and automation are a significant part of the role.

The postholder helps BACP test and apply these technologies in a controlled and practical way, incorporating them into systems, workflows and digital services where they offer clear value.

The role ensures solutions are governed, documented and supported so that innovation leads to sustainable improvement rather than isolated or unsupported tools.

Accountabilities

• Design, develop and support in house digital solutions, automations and integrations, so agreed service improvements can be adopted safely and consistently.
• Analyse agreed business problems or service needs and translate them into technical options, recommendations and development approaches that support informed planning and prioritisation.
• Produce technical designs, appraisals, estimates and implementation considerations, so project briefs and business cases are grounded in realistic delivery options.
• Build prototypes, proofs of concept and production ready solutions using appropriate technologies, so BACP can test ideas quickly and progress successful approaches into reliable services.
• Ensure internally developed tools are maintainable, documented, accessible, secure and capable of being supported over time, so they are appropriate for adoption and do not create unmanaged technical risk.
• Identify and assess opportunities to use large language models, AI enabled tools and automation where they can improve efficiency, insight, service consistency, content support, workflow or user experience.
• Design and develop practical solutions that incorporate large language models into BACP systems, workflows or digital services, ensuring their use is purposeful, controlled and aligned with agreed business needs.
• Develop prototypes, proofs of concept and controlled tests using large language models and automation tools, so BACP can understand practical value, risks, limitations and support requirements before wider adoption.
• Implement approved AI enabled workflows, automations or system enhancements with clear ownership, human oversight, auditability and data minimisation, so use of large language models remains ethical, transparent and proportionate.
• Develop and maintain integrations between website platforms, CRM, membership systems, internal tools, automation platforms, large language model services and third party digital services, so information and workflows are more joined up.
• Assess API capability, authentication, permissions, data flows, error handling, monitoring and support needs, ensuring connected solutions are secure and reliable in operation.
• Provide technical input to projects and improvement opportunities, helping colleagues understand feasibility, options, risks and likely impact before decisions are made.
• Work with service owners, departmental leads, Business Analysts, Product and Change colleagues to ensure technical input supports well defined, prioritised and feasible change.
• Ensure solutions align with BACP policies, accessibility expectations, data protection requirements and information security standards, escalating technical, data, accessibility, security or ethical risks where wider approval is needed.

Knowledge & experience

• Strong practical experience designing, developing and supporting digital solutions, web applications, automations or integrations in an organisational environment.
• Practical experience working with large language models and understanding how they can be incorporated into systems, workflows, automations or digital services.
• Experience using large language model services, AI enabled tools or automation platforms to develop practical solutions that support business processes or user needs.
• Understanding of the strengths, limitations and risks of large language models, including human oversight, output quality, data protection, security and appropriate use.
• Experience developing bespoke in house solutions that improve function, access, security, workflow or user experience.
• Experience working with APIs, data flows, authentication, permissions, content delivery, cloud services or workflow automation platforms.
• Experience working with CRM systems, websites, membership platforms, Microsoft technologies or similar business systems.
• Understanding of data protection, information security, accessibility and ethical considerations in digital solution development.
• Ability to identify, manage and prioritise multiple tasks, working independently and collaboratively.
• Ability to communicate effectively with stakeholders who have varying levels of technical knowledge and exposure.
• Experience working with external suppliers, developers, AI service providers or platform providers to support technical resolution and delivery.
• Conscientious and responsible, with strong attention to detail and a clear understanding of the sensitivity of BACP’s work.
• Collaborative and approachable, able to build productive relationships across technical and non-technical teams.
• Confident working through ambiguity and recommending proportionate solutions where requirements are still developing.
• Able to balance innovation with usability, security, accessibility, governance and long term sustainability.
• Proactive in keeping technical knowledge current and sharing relevant learning with colleagues.
• Calm and organised when managing competing priorities, operational issues and project based work.
• Committed to supporting solutions that deliver meaningful value for members, the public and staff.
• Apply now

BACP is the leading professional body for counselling and psychotherapy in the UK with around 70,000 members.

Benefits of working with us include

• 25 days annual leave (pro-rata plus bank holidays) growing to 30 with long service (please note 3 are pre-booked between Xmas and New Years)
• Contributory pension scheme and salary sacrifice in place
• Life assurance scheme, paying 4x annual salary
• Enhanced maternity pay
• Health cash plan ( voluntary )
• Access to Lifeworks EAP
• Learning and development opportunities
• Hybrid working with core hours
• Job sharing opportunities
• Free parking
• Values

Our values support - us in achieving our mission and purpose and to meet the changing needs of our members.

Responsibility - we take responsibility for all our actions and do the right thing, feeling safe to admit our mistakes.

Encouragement - we encourage ideas for continuous improvement, being open to change and challenges.

Support - we value each other and our diversity, promoting inclusiveness and tolerance.

Passion - our work will reflect our passion for counselling changing lives.

Excellence - we strive for the highest standards.

Collaboration - we work together for the best outcomes: communicating, listening, learning and sharing ideas.

Trust - we have integrity, building and maintaining trust, openness, honesty and fairness.

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