At a Glance
- Tasks: Lead a compassionate team to enhance supporter care and fundraising across our hospices.
- Company: Join Southern Hospice Group, the largest hospice group in Sussex, dedicated to exceptional care.
- Benefits: Enjoy up to 35 days' leave, pension schemes, and discounts on healthcare and gym memberships.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supporter care or customer service, with strong communication and organisational skills.
The predicted salary is between 31660 - 31660 £ per year.
Location: Worthing, Hove and Arundel
Vacancy Type: Full Time/Permanent
Pay Range: Grade 5 - £31,660 Pro rata for part time roles
Contracted Hours: 37.5 hours per week
Application Deadline: Monday, June 15, 2026
Job Summary
We’re looking for a compassionate and organised Supporter Experience Team Lead to oversee our supporter care and fundraising administration service across our three hospices — Chestnut Tree House, St Barnabas House and Martlets Hospice.
Key Requirements
- Experience in supporter care, customer service or fundraising operations
- Strong communication and organisational skills
- Experience supervising staff or volunteers
- Excellent attention to detail and database experience
- A compassionate, solutions-focused approach
Role Highlights
- Leading a friendly and supportive team to deliver exceptional supporter care across our hospices
- Ensuring every supporter interaction is handled with empathy, professionalism and care
- Delivering engaging supporter journeys, including thank you communications and stewardship activity
- Working collaboratively across fundraising teams to strengthen supporter relationships and improve processes
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Supporter Experience Team Lead employer: British Antarctic Surve
Southern Hospice Group is an exceptional employer, dedicated to providing compassionate care across Sussex through its hospices. With a strong focus on employee well-being, we offer generous benefits including up to 35 days of annual leave, a supportive work culture, and opportunities for professional growth, all within a collaborative environment that values every team member's contribution to enhancing supporter experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospice sector or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to supporter care and fundraising. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for compassionate care during interviews. Share personal stories or experiences that highlight your empathy and commitment to supporting others, especially in a hospice setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us.
We think you need these skills to ace Supporter Experience Team Lead
Some tips for your application 🫡
Show Your Compassion:In your application, let your compassionate side shine through! We want to see how you connect with supporters and demonstrate empathy in your previous roles. Share specific examples that highlight your caring approach.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is well-structured and free of errors. Highlight your organisational skills by mentioning any systems or processes you've implemented in past roles.
Communicate Clearly:Strong communication is key for us. Use clear and concise language in your application. Whether it’s your cover letter or CV, make sure you convey your thoughts effectively and showcase your ability to engage with supporters.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at British Antarctic Surve
✨Know Your Supporter Care
Make sure you brush up on your knowledge of supporter care and fundraising operations. Be ready to discuss your previous experiences in these areas, as well as how you can bring compassion and organisation to the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated with supporters or team members in the past. Think about times when you handled difficult situations with empathy and professionalism.
✨Demonstrate Leadership Experience
As a team lead, you'll need to show that you can supervise staff or volunteers. Prepare to share specific instances where you've led a team, highlighting your approach to fostering a supportive environment and improving processes.
✨Attention to Detail is Key
With database experience being crucial, be ready to discuss how you've managed data in previous roles. Highlight your attention to detail and how it has positively impacted your work, especially in supporter interactions and communications.
