At a Glance
- Tasks: Assist in managing a retail shop, ensuring excellent customer service and maximising profits.
- Company: Join the Southern Hospice Group, the largest hospice network in Sussex.
- Benefits: Enjoy up to 35 days' leave, pension schemes, and free parking.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while gaining valuable management experience.
- Qualifications: Strong customer service skills and ability to work with volunteers.
The predicted salary is between 25000 - 30000 € per year.
About the role
To assist the Retail Shop Manager to manage and co‑ordinate the day‑to‑day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.
- Maximise the contribution for the shop through sales from all donated and new goods
- Ensure the shop delivers high standards of customer service
- Capture Gift Aid at every opportunity to maximise income
- Assist the manager with sales promotions, stock generation activities and income from new goods
- Encourage the work of volunteers and co‑ordinate the volunteers work and rotas
- Ensure the shop operates in line with retail policies and procedures
- Monitor building structures and appliances to ensure the safe working environment
- Be a keyholder for the premises
About us
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in‑patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life‑limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On‑site education support and study leave opportunities
- Option to access Medicash and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
Assistant Manager - Steyning employer: British Antarctic Surve
Southern Hospice Group is an exceptional employer, dedicated to providing compassionate care while fostering a supportive and inclusive work environment. With generous benefits such as up to 35 days of annual leave, access to educational support, and a strong emphasis on employee well-being, we empower our staff to grow and thrive in their roles. Located in the heart of Sussex, our commitment to community engagement and volunteer coordination makes working with us not just a job, but a meaningful contribution to the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Steyning
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with hospices or charity shops. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by researching the Southern Hospice Group and its values. Show us that you’re not just looking for any job, but that you genuinely care about making a difference in the community through excellent customer service.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and enhancing customer relations. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show us that you’re enthusiastic about the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Assistant Manager - Steyning
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent customer service and supporting our community.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager position. Highlight any relevant experience in retail management or customer service that aligns with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at British Antarctic Surve
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with how to maximise customer service and profit, as well as the importance of Gift Aid. This will show your potential employer that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working closely with volunteers and customers, be prepared to discuss your experience in managing teams and building relationships. Share specific examples of how you've encouraged teamwork or improved customer relations in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Think about scenarios where you had to step in for a manager or resolve a conflict. Be ready to share these experiences during the interview, highlighting your ability to maintain high standards and ensure a safe working environment.
✨Align with Their Values
Southern Hospice Group is all about compassionate care. Research their mission and values, and be prepared to discuss how your personal values align with theirs. This will help you stand out as a candidate who truly fits into their culture.
