At a Glance
- Tasks: Assist in managing a retail shop, ensuring excellent customer service and maximising profits.
- Company: Join Southern Hospice Group, the largest hospice group in Sussex, dedicated to compassionate care.
- Benefits: Enjoy up to 35 days annual leave, pension schemes, and discounts on healthcare.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while gaining valuable retail management experience.
- Qualifications: Experience in retail or customer service is a plus; enthusiasm and teamwork are essential.
Location: Hove
Vacancy Type: Part Time/Permanent
Pay Range: Grade 3 - £25,427 Pro rata for part time roles
Contracted Hours: 15 hours per week
Application Deadline: Monday, July 13, 2026
Job Summary:
About the role:
To assist the Retail Shop Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. To assist in enhancing the profile of the hospices in the community by good customer relations. To independently stand in for the Shop Manager in their absence.
- Maximise the contribution for the shop through sales from all donated and new goods
- Ensure the shop delivers high standards of customer service
- Capture Gift Aid at every opportunity to maximise income
- Assist the manager with sales promotions, stock generation activities and income from new goods
- Encourage the work of volunteers and co-ordinate the volunteers work and rotas
- Assist the Manager in recruitment, induction, training, and development of volunteers
- Ensure the shop operates in line with retail policies and procedures
About us:
Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.
St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.
Benefits:
- Company pension scheme or NHS pension scheme for eligible employees
- Up to 35 days’ annual leave inclusive of bank holidays
- On-site education support and study leave opportunities
- Option to access Bupa and cover your everyday cost of healthcare for less
- Free parking, subsidised meals and various social activities
- Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
- Employee Assistance Programme
- Death in Service
We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.
Your application and interview should give us an accurate and authentic picture of your skills and experiences. All examples and statements provided must be truthful, factually accurate and taken directly from your own experience, and plagiarism may result in withdrawal of the application or disciplinary action. Before you submit an application, we will ask you to confirm the information you provide is true and accurate.
Assistant Manager - Blatchington Road in Hove employer: British Antarctic Surve
Southern Hospice Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as up to 35 days of annual leave, a company pension scheme, and opportunities for education support, employees are empowered to thrive in their roles while making a meaningful impact in the community. Located in Hove, this role provides a unique chance to contribute to compassionate care in a vibrant area, fostering strong relationships with both customers and volunteers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Blatchington Road in Hove
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including British Antarctic Surve, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like British Antarctic Surve that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at British Antarctic Surve will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about British Antarctic Surve and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at British Antarctic Surve
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at British Antarctic Surve, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at British Antarctic Surve!
