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- Tasks: Engage visitors with nature through events, tours, and activities at WWT Llanelli.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and wildlife.
- Benefits: Enjoy 33 days annual leave, free entry to wetland centres, and flexible working hours.
- Why this job: Make a real impact on visitor experiences while connecting people with nature.
- Qualifications: Customer service experience and a love for wildlife and conservation.
- Other info: Part-time role with opportunities for personal growth in a beautiful outdoor setting.
The predicted salary is between 9758 - 9758 £ per year.
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities. It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike.
Closing date for applications: 22 February 2026
Salary: £9,757.80 per annum (£24,394.50 FTE)
Contact: Recruitment Team (recruitment@wwt.org.uk)
Sector: Conservation
Type: Paid
Contract type: Part-time
Working pattern: Average 15 hours per week over 2 - 3 days on an annualised hours contract. This is a site-based role at WWT Llanelli Wetland Centre. Includes regular weekend, evening and public holiday working. Occasional local travel may be required (driving licence desirable but not essential).
What we’re looking for:
- Experience in a customer-facing or visitor-focused role
- Confidence engaging with the public and providing a warm, friendly welcome
- Experience supporting events, activities or visitor experiences
- Ability to work well as part of a team
- A positive, proactive attitude and good communication skills
- An interest in nature, wildlife or conservation
- Ability to maintain high standards of presentation and visitor experience
- Comfortable working with volunteers and supporting group activities
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Visitor Experience Officer employer: British and Irish Association of Zoos and Aquariums (BIAZA)
Contact Detail:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer
✨Tip Number 1
Get to know the organisation! Before your interview, dive into WWT's mission and values. Understanding their passion for wetlands and wildlife will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Visitor Experience Officer, you'll be engaging with the public a lot. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, friendly welcome they’re looking for.
✨Tip Number 3
Show off your event experience! Think of specific examples from past roles where you've supported events or activities. Be ready to share how you contributed to making those experiences memorable for visitors.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re keen on joining the WWT team. Don’t miss out on this chance to make a difference!
We think you need these skills to ace Visitor Experience Officer
Some tips for your application 🫡
Show Your Passion for Nature: Make sure to highlight your interest in nature, wildlife, and conservation in your application. We love seeing candidates who share our passion for the environment and can inspire others to care for it too!
Be Personable and Engaging: Since this role is all about visitor engagement, let your personality shine through! Use friendly language and share any relevant experiences where you’ve provided a warm welcome or engaged with the public.
Tailor Your Application: Take the time to tailor your application to the specific role of Visitor Experience Officer. Mention your experience in customer-facing roles and how it relates to creating memorable visitor experiences at WWT Llanelli.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Know Your Audience
Before the interview, take some time to research WWT and their mission. Understand their focus on wetlands and conservation, and think about how your experience aligns with their goals. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Engagement Skills
Since the role involves engaging with visitors, be ready to share specific examples of how you've successfully interacted with the public in previous roles. Highlight any experiences where you provided a warm welcome or facilitated events, as this will demonstrate your suitability for the Visitor Experience Officer position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various visitor scenarios. Think of situations where you had to manage a challenging visitor or adapt an event on the fly. Practising these responses will help you feel more confident during the interview.
✨Express Your Passion for Nature
WWT is looking for someone who is enthusiastic about wildlife and conservation. Be prepared to discuss your interest in nature and any relevant experiences you have, whether it's volunteering, personal projects, or simply your love for the outdoors. This passion can set you apart from other candidates.
