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- Tasks: Engage visitors with exciting events and activities in a stunning outdoor setting.
- Company: Join WWT, a passionate team dedicated to restoring wetlands and wildlife.
- Benefits: Enjoy 33 days annual leave, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in conservation while connecting people with nature.
- Qualifications: Customer service experience and a love for wildlife are essential.
- Other info: Part-time role with opportunities for personal growth and teamwork.
The predicted salary is between 9757 - 9757 £ per year.
The Visitor Experience Officer plays a key role in bringing WWT Llanelli to life for our visitors by supporting the delivery of seasonal events, family activities, talks, tours and venue hire, while ensuring high standards of welcome, signage and interpretation across the site. Working closely with the Marketing & Communications Manager and our engagement volunteers, the role helps create safe, inspiring and memorable experiences through friendly, informative visitor engagement and well-organised activities. It’s an exciting, varied role that offers the chance to work in a beautiful outdoor setting, develop skills in events, communication and teamwork, and make a real difference to how people connect with nature. By sharing knowledge about wetlands, wildlife and conservation, the Visitor Experience Officer helps inspire care for the natural world and supports WWT’s mission to restore wetlands and unlock their power for people and wildlife alike.
Closing date for applications is: 22 February 2026
Salary: £9,757.80 per annum (£24,394.50 FTE)
Contact: Recruitment Team
Sector: Conservation
Type: Paid
Contract type: Part-time
Working pattern: Average 15 hours per week over 2 - 3 days on an annualised hours contract. This is a site-based role at WWT Llanelli Wetland Centre. Includes regular weekend, evening and public holiday working. Occasional local travel may be required (driving licence desirable but not essential).
What we’re looking for:
- Experience in a customer-facing or visitor-focused role
- Confidence engaging with the public and providing a warm, friendly welcome
- Experience supporting events, activities or visitor experiences
- Ability to work well as part of a team
- A positive, proactive attitude and good communication skills
- An interest in nature, wildlife or conservation
- Ability to maintain high standards of presentation and visitor experience
- Comfortable working with volunteers and supporting group activities
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. There’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power.
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service)
Visitor Experience Officer in London employer: British and Irish Association of Zoos and Aquariums (BIAZA)
Contact Detail:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Officer in London
✨Tip Number 1
Get to know the organisation! Before your interview, dive into WWT's mission and values. Understanding their passion for wetlands and wildlife will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Visitor Experience Officer, you'll be engaging with the public a lot. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, friendly welcome they’re looking for.
✨Tip Number 3
Show off your event experience! Think of specific examples from past roles where you’ve supported events or activities. Be ready to share how you contributed to making those experiences memorable for visitors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WWT team and contributing to their amazing work in conservation.
We think you need these skills to ace Visitor Experience Officer in London
Some tips for your application 🫡
Show Your Passion for Nature: When you're writing your application, let your love for nature and conservation shine through. We want to see how your interests align with our mission at WWT, so share any relevant experiences or activities that highlight your enthusiasm for the natural world.
Highlight Your Customer Service Skills: Since this role is all about engaging with visitors, make sure to emphasise your experience in customer-facing roles. We’re looking for someone who can provide a warm welcome and create memorable experiences, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Visitor Experience Officer role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about WWT and what we stand for.
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Know Your Stuff About Wetlands
Make sure you brush up on your knowledge about wetlands, wildlife, and conservation. The Visitor Experience Officer role is all about sharing this information with visitors, so being well-informed will help you engage confidently during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or engaged with the public. Highlighting your ability to create a warm and friendly atmosphere will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, think of instances where you've successfully collaborated with others. Be ready to discuss how you can support volunteers and work effectively within a team to deliver memorable visitor experiences.
✨Be Proactive and Positive
Exude a positive attitude during your interview. Show that you're proactive by discussing how you would contribute to events and activities. This will reflect your enthusiasm for the role and your commitment to making a difference in visitor engagement.
