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- Tasks: Welcome visitors, assist with admissions, and promote sales in a vibrant retail environment.
- Company: Join WWT, a passionate team dedicated to restoring wetlands.
- Benefits: Enjoy 33 days annual leave, discounts, and free entry to wetland centres.
- Why this job: Make a real impact while working in a fun and supportive team.
- Qualifications: Friendly personality; retail experience preferred but not required.
- Other info: Part-time role with flexible hours and excellent career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
WWT London Wetland Centre. Closing date for applications is: 16th Feb 2026. Contact: Recruitment Team (recruitment@wwt.org.uk)
About The Role
An exciting job opportunity has arisen to join the team at our London Wetland Centre as a Retail Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment that consistently provides an excellent visitor experience.
You Will Be Responsible For:
- Giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service.
- Supporting visitors at admissions with entry, membership and a warm welcome to our wetlands.
- Serving visitors at the till purchasing goods from the shop.
- Consistently and proactively promote and maximise sales opportunities, identifying and responding to visitor needs and providing tailored visitor experience recommendations, proactively upselling and linking products across all departments.
- Handling and storing stock effectively, minimising wastage and deploying WWT stock control measures including receiving deliveries and participating in stock takes as required.
- Using the electronic point of sales system (EPOS) and WWT procedures to maximise sales and generate reliable sales information including carrying out opening, closing and cashing up procedures.
- Promoting the Gift Aid scheme to achieve Gift Aid targets, ensuring the full and accurate completion of appropriate records.
This is a part-time position, working 15 hours per week, 3 days from 7, including weekend and bank holiday working.
About You
To join us as a Retail Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills. Previous experience of working in retail is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.
When visiting our website, you will notice that the position is referred to as Trading Assistant. This is how the role is known internally within WWT.
If this sounds like you then click apply to join our friendly and dedicated team.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT:
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
- Life Assurance of three times your salary, for peace of mind for your loved ones.
- Independent personal, workplace and financial advice from our Employee Assistance Programme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410
Apply For This Job
For more information, and to apply for the role, please follow the link: https://vacancies.wwt.org.uk/vacancies/696/retail-assistant.html#J-18808-Ljbffr
Retail Assistant in London employer: British and Irish Association of Zoos and Aquariums (BIAZA)
Contact Detail:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, dive into WWT's mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since the Retail Assistant role is all about providing an exceptional visitor experience, think of examples from your past where you've gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your teamwork! WWT values collaboration, so come prepared with stories that highlight how you've worked well in a team. This will demonstrate that you're a great fit for their vibrant environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the WWT family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for providing an exceptional visitor experience.
Tailor Your Application: Make sure to tailor your application to the Retail Assistant role. Highlight any relevant skills or experiences, even if they’re not directly from retail. We love seeing how your unique background can contribute to our vibrant team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Assistant role. Familiarise yourself with the responsibilities listed in the job description, such as providing exceptional customer service and promoting sales. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Retail Assistant, you'll be interacting with visitors all day long. During the interview, highlight your interpersonal skills and any previous experience where you've provided excellent customer service. If you don’t have retail experience, think of examples from other areas where you’ve successfully engaged with people.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult customer or upselling products. Think of examples from your past experiences or create hypothetical scenarios that demonstrate your problem-solving skills and ability to provide tailored visitor experiences.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role and the organisation. Ask about team dynamics, training opportunities, or how success is measured in the Retail Assistant position. This not only shows your interest but also helps you determine if it’s the right fit for you.
