At a Glance
- Tasks: Lead the creation of unforgettable visitor experiences at Knowsley Safari.
- Company: Join a growing team at Knowsley Safari in Merseyside.
- Benefits: Competitive salary, full-time role, and a chance to make a real impact.
- Other info: Opportunity to work in a dynamic environment with a focus on creativity.
- Why this job: Be a hands-on leader and transform guest experiences into lasting memories.
- Qualifications: Experience in management and a passion for guest-focused service.
The predicted salary is between 45000 - 50000 £ per year.
- Knowsley Safari
- Merseyside Closing date for applications is: 22nd Jul 2026
- Contact: April Gallagher ()
- Sector: Management Type: Paid Contract type: Full-time Salary: £45,000 - £50,000 per annum
As Knowsley Safari continues to grow and evolve, we're expanding our leadership team.
Are you passionate about creating unforgettable visitor experiences?
We're looking for an inspiring and hands‑on Head of Guest Experience to lead the delivery of exceptional experiences across every stage of the guest journey.
From arrival and front‑of‑house operations to events, accessibility, learning and discovery, you'll work closely with teams across the business to ensure every visit is welcoming, well organised and truly memorable.
If you're a practical, people‑focused leader who enjoys turning ideas into action and making a real impact, we'd love to hear from you.
Apply For This Job
The recruitment pack for this role which includes more information along with the job description can be downloaded from the Knowsley Safari website.
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Head of Guest Experience in London employer: British and Irish Association of Zoos and Aquariums (BIAZA)
The Royal Zoological Society of Scotland (RZSS) is an exceptional employer, offering a fulfilling role as a Storesperson at the iconic Edinburgh Zoo. With a strong commitment to wildlife conservation, RZSS fosters a supportive work culture that prioritises employee wellbeing through generous benefits such as a competitive salary, extensive annual leave, and access to a healthcare plan. Employees also enjoy unique perks like free entry to both the Highland Wildlife Park and Edinburgh Zoo, making it a rewarding place to grow professionally while contributing to a meaningful mission.
Contact Details:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Guest Experience in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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✨Reach Out Directly to British and Irish Association of Zoos and Aquariums (BIAZA)
Don't be shy about reaching out to British and Irish Association of Zoos and Aquariums (BIAZA) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Guest Experience in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about British and Irish Association of Zoos and Aquariums (BIAZA) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
