At a Glance
- Tasks: Be the friendly face of The Big Cat Sanctuary, ensuring guests have a memorable experience.
- Company: Join a passionate team dedicated to conservation and exceptional visitor service.
- Benefits: Starting salary of £26,436.80 PA, flexible hours, and a supportive work environment.
- Other info: No two days are the same in this dynamic role!
- Why this job: Make a real impact by creating magical moments for visitors in a unique setting.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude.
The predicted salary is between 26436 - 26436 £ per year.
The Big Cat Sanctuary is on the lookout for an enthusiastic and organised Guest Services Assistant to be the welcoming face and steady hand at the heart of our operations. In this varied, fast‑paced role, you’ll be the first point of contact for our guests — both in person and remotely — ensuring every interaction is friendly, informative, and memorable. You’ll also keep things ticking over behind the scenes, from bookings to admin, supporting a brilliant visitor experience from start to finish.
What You’ll Be Doing
- Welcoming guests with warmth, professionalism, and a smile – whether in person, on the phone, or via email
- Handling enquiries, bookings, and special requests promptly and accurately
- Providing up-to-date knowledge on our Experiences, Lodges, and current offers
- Going the extra mile to make each visitor feel valued, and resolving any issues with care and speed
- Supporting the smooth running of all events and experiences – helping to create magical moments from first booking to fond farewell
- Working closely with the wider team to ensure everything runs like clockwork, even on our busiest days
- Keeping guest records and systems updated, ensuring accuracy and attention to detail
- Adhering to all Health & Safety policies to keep guests, staff, and animals safe at all times
What We’re Looking For
- A friendly, confident communicator who thrives in a busy, guest-facing role
- Previous experience in hospitality, hotels, or a similar customer service environment
- Strong admin and organisational skills with a keen eye for detail
- A calm, professional approach with the ability to multitask and stay upbeat under pressure
- IT confidence (booking systems knowledge is a plus!) and excellent phone etiquette
- Someone with a flexible approach to working hours – including weekends and Bank Holidays
- A smart, tidy appearance and willingness to wear the BCS uniform with pride
The Position
- Full‑time, 40 hours per week
- 5 days out of 7 including at least one weekend day
- Flexibility is key during busy periods and events
- Starting salary £26,436.80 PA
Why Work With Us?
The Big Cat Sanctuary isn’t just a place — it’s a purpose. You’ll be joining a team that’s deeply passionate about conservation, visitor experience, and doing things the right way. In return, you’ll be part of a warm, supportive team where your input really matters — and no two days are ever the same. If you’re passionate about great service, love being part of a close-knit team, and want to work somewhere truly unique — we’d love to hear from you. Apply now and help us deliver unforgettable guest experiences at The Big Cat Sanctuary. Email your CV and cover letter to jobs@thebigcatsanctuary.org.
Guest Services Assistant employer: British and Irish Association of Zoos and Aquariums (BIAZA)
The Big Cat Sanctuary is an exceptional employer, offering a unique opportunity to work in a vibrant environment dedicated to conservation and visitor engagement. With a strong emphasis on teamwork and personal growth, employees enjoy a supportive culture where their contributions are valued, alongside competitive salaries and the chance to create memorable experiences for guests. Located in the picturesque Kent countryside, this role promises not only a fulfilling career but also the chance to be part of a passionate community committed to making a difference.
Contact Details:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Big Cat Sanctuary. Understand their mission, values, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their purpose.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of some scenarios where you might need to handle tricky situations or make guests feel special. Role-playing with a friend can help you feel more confident and prepared for those real-life moments.
✨Tip Number 3
Dress to impress! Make sure you look smart and tidy for your interview. First impressions matter, especially in a guest-facing role. Plus, it shows that you take pride in your appearance and are ready to represent The Big Cat Sanctuary.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to Lisa Pressland can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about guest services.
Tailor Your CV:Make sure your CV is tailored to the Guest Services Assistant role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your organisational skills and ability to multitask — these are key for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to make a great first impression. Use it to explain why you’re the perfect fit for our team at The Big Cat Sanctuary. Be specific about what excites you about the role and how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Know the Sanctuary Inside Out
Before your interview, make sure you research The Big Cat Sanctuary thoroughly. Familiarise yourself with their mission, the types of experiences they offer, and any recent news or events. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your People Skills
As a Guest Services Assistant, you'll be the face of the sanctuary. Prepare examples from your past experiences where you've excelled in customer service or resolved issues. Be ready to demonstrate your friendly and professional communication style during the interview.
✨Highlight Your Organisational Skills
This role requires strong admin and organisational skills. Bring up specific instances where you've successfully managed multiple tasks or maintained attention to detail under pressure. This will reassure the interviewers that you can handle the fast-paced environment.
✨Dress to Impress
First impressions matter! Make sure you dress smartly for the interview, reflecting the professional image of The Big Cat Sanctuary. A tidy appearance shows that you take pride in your work and are ready to represent the sanctuary with pride.
