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- Tasks: Welcome visitors, serve food and drinks, and maintain a vibrant trading environment.
- Company: Join WWT, a passionate team dedicated to restoring wetlands.
- Benefits: Earn £12.25 per hour, enjoy free entry to wetland centres, and receive discounts.
- Why this job: Make a real impact while working in a fun, friendly atmosphere.
- Qualifications: Friendly personality and commitment to excellent customer service; experience preferred but not required.
- Other info: Flexible hours with opportunities for growth and training.
The predicted salary is between 12 - 12 £ per hour.
WWT Washington North East
Closing date for applications is: 6th Apr 2026
Contact: Recruitment (recruitment@wwt.org.uk)
Sector: Hospitality/Catering
Type: Paid
Contract type: Part-time
Salary: £12.25 per hour
About the Role
An exciting job opportunity has arisen to join our team at Washington Wetland Centre as a Casual Trading Assistant. We are looking for a versatile individual to become an integral part of an inspirational and vibrant trading environment.
- Giving a warm welcome to every visitor in the visitor centre, admissions area, shop and café, demonstrating exceptional standards of customer service.
- Serving visitors at the till purchasing goods from the shop or café, this will include taking orders, making hot drinks as well as serving our seasonal menu and clearing tables.
- Helping in the kitchen, ensuring you maintain high standards of food hygiene and safety at all times.
- Supporting our visitors at admissions with entry, membership and a warm welcome to our wetlands.
This is a casual position where hours are offered on an ad hoc basis. Candidates will need to be willing to work some weekends, bank holidays and during the school holidays.
About You
To join us as a Casual Trading Assistant, you will have a friendly personality and a commitment to providing an exceptional visitor experience. The role requires a team player with excellent interpersonal and communication skills. Previous experience of working in retail and/or catering is preferred but not required – successful candidates with no experience will be given full training to complete their duties to the highest standard.
If this sounds like you, then click apply to join our friendly and dedicated team.
About Us
We’re WWT, and we’re on a mission to restore the super‑powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case. Whether they’re taking a new visitor under their wing, or conducting ground‑breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world.
- Be surrounded and inspired by our team of passionate, dedicated people.
- Free entry to all our wetland centres, including your family.
- Free car parking and secure bike storage areas.
- Colleague discount on shopping and memberships.
- Cycle to work scheme.
- Contributory pension scheme.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
Apply For This Job
For more information and to apply please follow the link: https://vacancies.wwt.org.uk/vacancies/779/casual-trading-assistant.html
Casual Trading Assistant employer: British and Irish Association of Zoos and Aquariums (BIAZA)
Contact Detail:
British and Irish Association of Zoos and Aquariums (BIAZA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Trading Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on WWT and our mission. Understanding our values and what we stand for will help you connect with us during the conversation.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing an exceptional visitor experience, think of examples from your past where you've gone above and beyond for someone. We love hearing those stories!
✨Tip Number 3
Dress the part! While we’re all about being casual, showing up looking neat and presentable can make a great first impression. It shows you care about the opportunity and respect the environment you'll be working in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Casual Trading Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and passion for customer service.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant experience or skills you have. Even if you don’t have direct experience in retail or catering, think about how your past roles can relate to this position.
Keep It Clear and Concise: We appreciate a straightforward application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate – just follow the link provided in the job ad.
How to prepare for a job interview at British and Irish Association of Zoos and Aquariums (BIAZA)
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Casual Trading Assistant involves. Familiarise yourself with the key responsibilities like customer service, food hygiene, and teamwork. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about providing an exceptional visitor experience, be ready to share examples of how you've successfully interacted with customers in the past. Even if you don't have direct experience, think of times when you've helped someone or worked well in a team.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult customer or managing a busy café. Think through these scenarios beforehand and come up with clear, calm responses that highlight your problem-solving skills and ability to stay composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to show your enthusiasm! Ask about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if it's the right fit for you.