Customer Management - Distribution

Overview

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry. To achieve our ambition, we are looking for colleagues who are ready to Be The Change. British American Tobacco UK has an exciting opportunity for a Customer Management – Distribution in London Chiswick. Manage execution and support on all visibility initiatives within the Independent retail channel. Reports to Visibility Manager. Core Relationships Internal – Field Force, Consumer Engagement, LEX, Finance SP&I, Activation. External – External vendors. Geographic Scope Local. Travel.

Responsibilities

• Follow and execute all visibility plans and activities within the Independent channel as per set timeline from the business
• Coordinate between local partners to achieve the best outcome for the company
• Support on the execution of local marketing activities in Independent retail while managing projects and deployment on time and within budget
• Monitors external agencies to ensure day-to-day activities with required quality and agreed cost & timelines
• Conduct regular field checks and follow ups to ensure all internal and local marketing principles are being followed
• Support communication between local marketing, trade and external vendors to ensure all criteria and conditions are met for the deployment of the activities prior to launch
• Provides ongoing coaching and feedback and shares the relevant expertise with Marketing and Sales team
• Proactive and independent mindset
• Effective communication, negotiation, and presentation skills
• Willingness to learn, proactivity & resilience
• Demonstrates ability to think and act both strategically and operationally
• Strong analytical capabilities, attention to detail and excellent execution capabilities
• Minimum bachelor\\\’s degree
• PowerPoint proficient
• Excel proficient

Benefits and development

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn’t limited by boundaries; it’s propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn’t just a statement — it\\\’s a reality we\\\’re eager to build together.
• You\\\’ll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

We are committed to diversity and inclusion

We are one of the few companies named as a Global Top Employer by the Top Employers Institute and are committed to collaboration, inclusion and partnership. We enable every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We see career breaks as opportunities and support professionals restarting their careers through the Global Returners program. If you require any reasonable adjustments or accommodations during the recruitment process, please notify us. We are fully committed to supporting you to demonstrate your full potential.

About BAT

British American Tobacco