Tribe Delivery Lead - Platform

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role: Tribe Delivery Lead – Platform

Join our innovative Digital team at British Airways as a Tribe Delivery Lead – Platform, a pivotal leadership position where you\’ll be accountable for the successful delivery and performance of our platform tribe. You will partner with Technology and Business Leads to drive robust delivery strategies that ensure technical excellence, scalability, and innovation.

What You’ll Do:

• Lead the strategic delivery of platform capabilities, ensuring alignment with business outcomes and the broader product roadmap.
• Champion technical excellence and a product-driven mindset across squads, fostering collaboration and high performance.
• Collaborate with senior stakeholders and cross-functional teams to manage dependencies and ensure seamless integration of technical solutions.
• Drive continuous improvement through sprint metrics, capability development, and delivery model optimisation.
• Be the voice of delivery, ensuring clarity, alignment, and consistent communication across the organisation.
• Advocate for emerging technologies and practices to future-proof our platforms.
• Monitor delivery metrics and tribe health, using data to guide performance improvements and stakeholder engagement.

What You’ll Bring to British Airways:

• A collaborative, curious, and courageous approach to leadership.
• Excellent stakeholder management and communication skills across technical and business audiences.
• Proven ability to inspire, guide, and develop elivery teams in a fast-paced digital environment.
• A strong sense of accountability and a mindset focused on quality, agility, and continuous improvement.

Your Experience:

• Expertise in agile, SAFe, and digital delivery practices, with experience in leading large technical or managed service teams.
• Deep understanding of platform development, including cloud infrastructure (AWS), microservices, and cyber-secure architectures.
• Experience with B2C eCommerce platforms, digital marketing tools, and optimisation frameworks.
• Background in technical delivery with a strong grasp of software development, architecture, and stakeholder engagement.
• Airline and operational knowledge (ideal but not essential).

Ready to Take Off?

If you’re passionate about shaping the future of digital platforms at one of the world’s most iconic airlines, then apply now and let your career take flight with British Airways.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

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