Transformation Strategy and Innovation Manager

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

At British Airways, we’re always asking, “What’s next?”! That curiosity has powered a legacy of firsts, and now it’s guiding us into a new chapter of transformation. As a Transformation Strategy and Innovation Manager, you’ll be right at the heart of this journey, turning bold ideas into real change across the airline.

What You’ll Do

• Work with leaders across BA to shape the future of our transformation, using data and insight to identify gaps, risks, and opportunities.
• Lead diagnostic work into strategic problems, using tools like data analysis, process mapping, and stakeholder input to understand what’s really going on and then drive the decision on the solution.
• Coordinate cross-functional teams to design new initiatives, set clear goals, and support early planning and governance.
• Keep in touch with delivery teams to ensure solutions stay focused on the original challenge, with meaningful KPIs in place from the start.
• Bring new ideas and thinking into BA, from across IAG and beyond and set them on the pathway to implementation.
• Build strong relationships with stakeholders and communicate updates clearly through reports and presentations.

What You’ll Bring To British Airways

• A structured and deliberate approach to problem solving, with a top‑down mindset.
• Confident working with data, insight, ambiguity, and able to turn complexity into clarity.
• Excellent communication and stakeholder management skills, able to use communications to drive impact and take colleagues on the journey.
• Passion for innovation and a drive to explore new ideas that make a difference.
• Flexibility to adapt and thrive in a fast‑paced environment.

Your Experience

• Experience in strategic change and/or innovation and execution is essential.
• Background in a top-tier management consultancy or equivalent role.
• Track record of using insight and stakeholder engagement to support transformation.
• Familiarity with innovation techniques, delivery governance, and KPI design.
• Experience in leveraging AI to improve productivity.
• A degree is helpful but not essential if you bring the right experience.

We’re currently recruiting for a number of transformation roles: choose this one if:

• You’re excited about building an innovation first culture and mindset.
• You’re looking for the opportunity to solve complex problems and drive high level decisions.
• Your focus is more on setting and guiding strategy than longer term implementation.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted “Hotline” airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.