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- Tasks: Lead supplier governance and performance frameworks in a dynamic e-commerce environment.
- Company: Join British Airways, a leader in the travel industry with a focus on innovation.
- Benefits: Enjoy competitive salary, amazing travel perks, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact by driving supplier performance and shaping strategic relationships.
- Qualifications: Experience in supplier management and strong analytical skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
As part of the Ecommerce & Platforms leadership community, the Senior Supplier & Performance Manager is responsible for establishing and leading supplier governance, Supplier Relationship Management (SRM) and performance frameworks across the E&P directorate. This role ensures that strategic suppliers deliver maximum value, performance, innovation and compliance across key digital and platform domains, including Indirect Platforms, Offer & Order, Digital Marketing & Content, Payments, CRM, Agent UI and ba.com. This role sets the operating model and standards that delivery teams use to manage suppliers effectively, driving strong commercial discipline, transparency and continuous improvement.
Responsibilities
- Define and lead supplier governance across E&P by designing and owning a consistent supplier operating model, standards and review cadence.
- Own strategic Supplier Relationship Management (SRM) for all key E&P suppliers, building strong senior‑level relationships to influence outcomes, innovation and long‑term value.
- Drive supplier performance, value and commercial outcomes, ensuring contractual commitments, KPIs and service outcomes are met.
- Provide performance insight, risk management and remediation through dashboards, governance forums and structured improvement plans.
- Oversee supplier risk, compliance and assurance across security, privacy, audit and regulatory requirements.
- Influence senior leaders and embed best‑practice supplier management, commercial discipline and performance monitoring across delivery teams.
What you’ll bring to British Airways
- Strong stakeholder and supplier relationship management skills with the ability to influence at senior levels.
- Commercially minded with strong analytical, problem‑solving and decision‑making capability.
- Clear, confident communicator producing leadership‑ready insights and recommendations.
- Highly organised, resilient and able to manage multiple priorities in a complex environment.
- Collaborative leadership style, role‑modelling BA values and behaviours.
Your Experience
- Senior‑level experience in supplier, vendor or account management roles.
- Proven track record of driving performance, value and accountability from suppliers.
- Experience defining and operating governance and SRM frameworks.
- Strong commercial, contract and risk management experience.
- Experience working in complex digital, technology or platform environments.
- Knowledge of Agile / SAFe delivery environments (desirable).
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone can feel they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA.
Senior Supplier & Performance Manager employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supplier & Performance Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at British Airways. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with the role of Senior Supplier & Performance Manager. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak about your past roles, focus on specific examples where you drove performance and value. Use metrics to back up your claims – numbers speak volumes in supplier management!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining British Airways and being part of our journey.
We think you need these skills to ace Senior Supplier & Performance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supplier management and performance frameworks. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: As a Senior Supplier & Performance Manager, clear communication is key. Use your application to demonstrate your ability to convey complex ideas simply and effectively. We love seeing examples of how you've influenced stakeholders in the past!
Highlight Your Analytical Mindset: We’re looking for someone who can drive performance through data. Include specific examples of how you’ve used analytics to improve supplier outcomes or manage risks. This will show us you have the commercial mindset we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at British Airways!
How to prepare for a job interview at British Airways
✨Know Your Suppliers Inside Out
Before the interview, dive deep into the suppliers you'll be managing. Understand their strengths, weaknesses, and how they align with the company's goals. This knowledge will help you demonstrate your ability to drive performance and value during the discussion.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in previous roles. Highlight specific instances where your influence led to positive outcomes, as this is crucial for the Senior Supplier & Performance Manager role.
✨Be Ready to Discuss Governance Frameworks
Brush up on your experience with supplier governance and SRM frameworks. Be prepared to discuss how you've designed and implemented these structures in the past, and how they can be applied to enhance supplier performance in a complex environment.
✨Demonstrate Your Analytical Mindset
Since the role requires strong analytical skills, come equipped with examples of how you've used data to drive decision-making and improve supplier performance. Discuss any dashboards or performance metrics you've developed to monitor compliance and risk management.