At a Glance
- Tasks: Lead impactful research projects to enhance digital experiences and drive business success.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to creating an inclusive workplace.
- Why this job: Shape the future of air travel through user-centred design and innovative research.
- Qualifications: 6+ years in UX research, strong communication skills, and a passion for inclusion.
The predicted salary is between 60000 - 80000 £ per year.
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role
Senior Digital Product Researcher
You’ll be part of the Product Design & Research team within the Commercial directorate, acting as a strategic research partner across the product lifecycle.
This team plays a vital role in ensuring customer insight is embedded into product decision‑making, helping shape digital experiences that improve customer outcomes and drive commercial performance.
What you’ll do
- Serve as the primary research contact for senior product, design and business stakeholders
- Advise teams on when and how to use research, helping scope and shape product strategy based on insight
- Confidently present research findings and recommendations to senior leadership
- Advocate for user‑centred thinking across the organisation
- Lead mixed‑method research projects that span discovery to evaluation
- Ensure research outputs drive decisions by translating findings into actionable insights aligned with business goals
- Develop and maintain standards for research deliverables, including insight reports, journey maps and frameworks
- Collaborate with Product, Analytics, Experimentation, Personalisation and Design teams to integrate insight into iterative product design and development
- Establish and manage research operations processes, including participant recruitment, tool management, templates and documentation repositories
- Define and implement scalable research governance and ethical standards
- Mentor and upskill team members in research best practices, methods and tools
- Lead retrospectives and drive continuous improvement of research maturity within the organisation
- Uphold and embed a high bar for research quality, rigour and impact
- Promote inclusive, accessible and ethical research practices
- Design and deliver workshops, sprints and training that build shared understanding and cross‑functional collaboration
What you’ll bring to British Airways
- Good time management skills with a track record of delivering on time
- Exceptional facilitation and workshop skills
- Expertise in moderated and unmoderated usability research
- Expertise in qualitative and quantitative research methods
- Strong research storytelling skills
- Strong knowledge of design principles, product development processes and the Double Diamond
- Ability to build trusted relationships across disciplines and influence at senior levels
- Systems‑thinking approach with experience shaping Research Ops
- Strong stakeholder and relationship management capability
- Commitment to excellence
- Resilient, flexible and proactive approach
- Organised and collaborative working style
- Clear and persuasive communication skills
- User‑focused and insight‑driven mindset
- Continuous improvement approach to methods and practices
- Agile and forward‑thinking mindset
- Strategic thinker
- Proactive and self‑directed approach
- Positive and calm when working through ambiguity
- Open‑minded, curious and receptive to new perspectives
- Champion for inclusion, accessibility and ethics in design and research
Your experience
- Bachelor’s Degree (or higher) in Psychology, Human‑Computer Interaction, Anthropology, Product Design or a related field, or relevant professional experience
- 6+ years conducting UX or product research in digital environments
- Portfolio of UX research case studies
- Proven experience leading strategic and evaluative research within agile product teams
- Track record of influencing roadmap decisions and senior stakeholders through research insight
- Experience working in fast‑paced, consumer‑facing environments with a commercial focus
- Strong experience working with Product teams in an Agile framework
- Experience establishing Research Ops infrastructure and mentoring others
- Strong experience conducting accessibility‑focused research
What we offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
#J-18808-Ljbffr
Senior Product Researcher employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Researcher
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like British Airways!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at British Airways would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at British Airways through your school's career services!
We think you need these skills to ace Senior Product Researcher
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Researcher, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Researcher position at British Airways. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at British Airways
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
