At a Glance
- Tasks: Create innovative digital experiences for millions of customers at British Airways.
- Company: Join the UK's flag carrier with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and career development opportunities.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact on customer journeys while working with cutting-edge design tools.
- Qualifications: 5+ years in UX/Product Design and expertise in Figma and Design Systems.
The predicted salary is between 55000 - 65000 £ per year.
A career without limits
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role
Senior Product Designer
You'll be part of the & App team within the Commercial directorate, creating innovative, effective and customer-focused digital experiences across British Airways' core digital channels.
This team plays a vital role in shaping how millions of customers research, book and manage their journeys, ensuring experiences are intuitive, accessible and commercially effective.
What you'll do
- Drive adherence to design processes and quality standards across multiple product teams
- Mentor more junior design colleagues
- Ensure consistency across the wider customer experience
- Support delivery partners in adhering to processes, timelines and quality standards
- Design intuitive and effective product experiences informed by customer insight, data and business objectives
- Leverage customer research and testing methodologies to refine and optimise experiences throughout the design process
- Lead or participate in workshops to drive alignment, clarity and shared understanding amongst teams and stakeholders
- Map customer journeys and flows, developing experiences from early concepts through to market-ready solutions
- Communicate design rationale and justify design decisions to teams and stakeholders
- Use prototypes, journeys, flows and other artefacts to explore ideas, validate assumptions and communicate design intent
- Collaborate with Product Owners, developers and scrum team members throughout the product development lifecycle
- Ensure design solutions align with British Airways standards, accessibility requirements and platform design patterns
- Socialise work early and often to gather feedback and build alignment
- Design and maintain components, interactions, transitions and design patterns within the Design System
What you'll bring to British Airways
- Advanced skills in modern design and prototyping tools, including Figma
- Deep understanding of customer needs, behaviours and motivations
- Expertise in human-centred design and Design Thinking methodologies
- Strong understanding of how research, testing and analytics support the design process
- Ability to communicate design concepts through sketches, storyboards and interactive prototypes
- Experience working with and evolving Design Systems
- Strong interpersonal skills and ability to collaborate across multiple disciplines
- Customer-centred and evidence-driven mindset
- Strong product thinking and commercial awareness
- Collaborative and influential approach
- Curious, analytical and comfortable working in ambiguity
- Strategic thinker with strong attention to detail
- Confident communicator able to engage stakeholders at all levels
- Outcome-focused approach balancing long-term vision with delivery needs
- Commitment to accessibility, inclusivity and design quality
- Proactive approach to identifying opportunities, risks and improvements
- Passion for supporting the growth and development of others
Your experience
- 5+ years' experience in UX or Product Design delivering digital product experiences
- Portfolio demonstrating elegant and intuitive digital product design solutions
- Experience building multi-channel, device-agnostic digital products
- Experience working in multidisciplinary teams alongside developers, product managers and stakeholders
- Fluent in Figma, Zeplin, Miro and other modern design tools
- Experience working on consumer-facing, revenue-generating products
- Experience mentoring colleagues or leading design activity
- Experience delivering mobile application features and product enhancements
What we offer
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves.
We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Senior Product Designer employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at British Airways for a Senior Product Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like British Airways before they go live!
We think you need these skills to ace Senior Product Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer at British Airways, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work British Airways does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to British Airways. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at British Airways.
How to prepare for a job interview at British Airways
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with British Airways, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. British Airways might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at British Airways!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what British Airways is looking for.
