(Senior) Insight Analyst - Operations & Engineering

A career without limits. As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Senior Insight Analyst. You'll be part of the Operations Delivery Intelligence (ODI) directorate, delivering complex, actionable insight that improves business performance. This team plays a vital role in helping decision-makers access the right information at the right time, enabling better decisions through high-quality analytics, insight and data visualisation.

What you'll do:

• Improve decision-makers' access to information by automating relevant metrics and creating intuitive data visualisations.
• Structure complex, ill-defined business problems and shape analysis to deliver insight that improves performance.
• Scope and document business needs and frame insight solutions aligned to business goals.
• Own the design, lifecycle and adoption of insight products for a business area.
• Lead interpretation and narrative framing of complex analytical outputs into decision-ready insight.
• Champion enterprise insight standards and share usability learning with the Community of Practice.
• Acquire, process and analyse large and complex datasets to generate high-quality insights.
• Conduct in-depth investigations into performance issues and business opportunities.
• Translate insight into clear, actionable recommendations.
• Provide regular performance updates to senior audiences.
• Design and build intuitive dashboards and automated insight solutions.
• Guide stakeholders on how insight and visualisations can improve business outcomes.
• Work within cross-functional business and Digital teams.
• Manage, improve and decommission insight products to ensure ongoing value.
• Monitor industry trends that enhance decision-makers' access to information.
• Ensure adherence to frameworks, ethical standards and best practice.
• Provide ad-hoc cover for colleagues as required.

What you'll bring to British Airways:

• Strong analytical mindset with the ability to structure ambiguous business problems.
• Experience delivering insight that influences senior decision-making.
• Ability to clearly communicate complex issues to a range of audiences.
• Confidence challenging constructively and sharing well-reasoned viewpoints.
• Strong stakeholder relationship-building capability.
• Experience coaching others on projects and ways of working.
• Collaborative, consultative and resilient working style.
• Ethical and responsible approach to insight and analytics.
• Continuous improvement mindset with a focus on value delivery.

Your experience:

• Numerate degree or equivalent OR Experience of applying data insight to business problem.

What we offer: We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.