At a Glance
- Tasks: Lead real-time resource delivery and manage operational performance in a dynamic environment.
- Company: Join British Airways, the UK's flag carrier with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Embrace diversity and inclusion while connecting Britain with the world.
- Why this job: Make a real impact by ensuring smooth operations and leading a dedicated team.
- Qualifications: Strong leadership skills and experience in resource delivery or operational deployment.
The predicted salary is between 45000 - 55000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make.
The role: Resource Delivery Manager. At British Airways, a strong plan is only the starting point - it’s how we deliver it that keeps the operation running. Within our Operations Planning directorate, we’re responsible for translating workforce plans, rosters and training schedules into real‑time operational performance. As a Resource Delivery Manager, you’ll lead on this - managing live deployment, responding to on‑the‑day challenges and making critical decisions to keep the operation running safely and smoothly.
Planning or Delivery – what’s the difference? Resource Planning is about building the plan — using data to forecast demand, create rosters and prepare ahead of time. Resource Delivery is about running the plan — deploying people in real time, responding to disruption and keeping the operation moving on the day. This role sits within Resource Delivery and focuses on real‑time operational performance, leading teams and managing risk in a fast‑paced environment.
What you’ll do:
- Deliver short‑term, data‑driven resource and training plans with accurate handover to operational teams
- Lead and manage a team, driving performance through clear KPIs, SLAs and quality standards
- Monitor real‑time risks and resource gaps, ensuring timely escalation and mitigation
- Use systems and data to support decision‑making, resolve issues and improve delivery processes
- Work closely with Planning teams and stakeholders to ensure aligned, effective delivery
- Drive continuous improvement through insight, reporting and process enhancements
- Support operational delivery during disruption, including out‑of‑hours when required
What you’ll bring to British Airways:
- Strong leadership capability, with the ability to coach, develop and performance‑manage teams in a dynamic environment
- Excellent stakeholder management and influencing skills, with confidence engaging at all levels across the business
- Strong analytical mindset, leveraging data, systems and AI‑driven insights to interpret real‑time information, assess risks and make informed operational decisions
- A proactive, solutions‑focused approach, with a drive to continuously improve processes, efficiency and colleague experience
- High levels of organisation and resilience, with the ability to manage competing priorities under pressure
- A strong sense of accountability, ensuring delivery is accurate, controlled and aligned to operational and commercial objectives
Your experience:
- Able to hold an airside pass - Essential
- Proven experience in resource delivery or operational deployment, with strong analytical skills and attention to detail - Essential
- Experience leading and developing teams, embedding performance standards and driving consistent delivery - Essential
- Confident working with planning and delivery systems, supporting issue resolution, testing and compliant system usage - Desirable
- Experience working with operational stakeholders, Trade Union partners and third‑party suppliers - Desirable
- Able to work flexibly in a fast‑paced environment, managing competing priorities while maintaining accuracy and control - Essential
What we offer: We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
Resource Delivery Manager employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and ambition are celebrated. As a Resource Delivery Manager, you will benefit from comprehensive staff travel perks, opportunities for professional growth across various business areas, and a commitment to inclusion and diversity that fosters a supportive culture. Join us in shaping the future of air travel while enjoying the unique advantages of working for the nation's flag carrier.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Delivery Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like British Airways and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at British Airways!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like British Airways keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Resource Delivery Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to British Airways:This is your chance to really connect with the team at British Airways. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at British Airways
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with British Airways.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show British Airways that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at British Airways. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
