Role: Resource Delivery Executive
At British Airways, keeping our operation running smoothly depends on how well our plans are delivered in real time. Within our Operations Planning directorate, we turn workforce plans into day‑to‑day operational success. As a Resource Delivery Executive, you’ll play a key role in this - deploying resources, supporting frontline teams and responding to live challenges to help keep the operation running safely and efficiently.
Planning or Delivery – what’s the difference?
- Resource Planning is about building the plan – using data to forecast demand, create rosters and make sure everything is in place ahead of time.
- Resource Delivery is about running the plan – deploying people in real time, handling live issues and keeping the operation moving smoothly on the day.
Work Pattern
This role operates on a 7‑day roster with early, day, and late shifts. Working hours may range between 04:30 and 21:00, including weekend coverage. Shift‑based roles attract an additional shift allowance.
What you’ll do
- Review resource requirements for your area, considering skills, shift times and resource availability to ensure optimal coverage
- Support the delivery of a robust flying schedule for both the workforce and customers
- Handle on‑the‑day queries from the frontline workforce, providing timely support and resolution
- Collaborate with Resource Allocation teams to respond quickly to operational challenges
- Identify and help manage any resourcing risks affecting the operation
- Work with stakeholders to achieve the best possible outcomes during on‑the‑day events
- Work in a rostered shift pattern at Waterside, our corporate head office located near Heathrow Terminal 5
What you’ll bring
- A proactive and solutions‑focused mindset, with the ability to adapt in a fast‑paced operational environment
- Strong attention to detail and a commitment to delivering accurate, high‑quality outputs
- A collaborative approach, with the ability to build effective relationships across multiple teams and stakeholders
- Confidence using digital tools, systems and emerging technologies (including AI) to support data analysis, improve efficiency and enhance decision‑making
- Excellent communication skills, with the ability to handle frontline queries professionally and effectively
- Resilience and flexibility, with a positive, can‑do attitude and a focus on supporting colleagues and customers
Your experience
- Strong verbal and written communication skills with the ability to handle frontline queries effectively – Essential
- Experience in an operational, planning or administrative environment with strong attention to detail – Essential
- Emotionally resilient and comfortable working in a dynamic, fast‑changing, 24/7 environment – Essential
- Strong organisational skills with the ability to prioritise under pressure – Essential
- Personable and approachable, with the ability to support colleagues and share best practice – Desirable
What we offer
- Competitive salary and rewards beyond a base pay package
- Unlimited basic and premium standby tickets on British Airways flights for you, and up to 30 discounted 'Hotline' airfares per year for your family
- Opportunities for progression across the business to develop and progress
- Staff travel benefits and other incentives
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
