At a Glance
- Tasks: Lead the Order Domain and shape airline retailing at British Airways.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy amazing staff travel perks and opportunities for career growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact on customer experience and commercial success.
- Qualifications: Experience in airline technology and a passion for problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
A career without limits
As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.
This originality has been in our blood since day one.
It's the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Product Specialist, Offer & Order Solutions
Join our Offer & Order Solutions team and help shape the future of airline retailing at British Airways.
We are looking for a Product Specialist to lead our Order Domain, responsible for the products, processes and automation capabilities that protect revenue and inventory while enabling effective management and servicing of reservations, ticketing and order-related activity across the British Airways and Amadeus ecosystem.
As a Product Specialist within Offer & Order Solutions (part of e Commerce & Platforms), you will define the vision, strategy and roadmap for a portfolio of products that sit at the heart of British Airways' commercial operations.
Working closely with business, technology and supplier partners, you will lead a team responsible for driving continuous improvement, operational performance and the delivery of strategic initiatives that support both customer experience and commercial outcomes.
What you'll do
- Set the direction and roadmap for the Order Domain.
- Work with stakeholders across British Airways and our technology partners.
- Help shape future Offer & Order capabilities and ways of working.
- Prioritise product improvements and manage the product backlog.
- Monitor performance and use data to identify opportunities.
- Deliver solutions that support commercial and customer goals.
- Lead and develop a team of Product Executives.
- Manage supplier relationships, budgets and governance activities.
- Represent British Airways in industry forums such as IATA.
What you'll bring to British Airways
Curious about how things work and always looking for ways to make them better?
This role would suit someone who enjoys solving problems, bringing people together and turning ideas into action.
A mix of commercial awareness, technical understanding and a genuine focus on customer experience will be important, along with the confidence to make decisions, influence others and use data to support recommendations.
Your experience
- Strong knowledge of airline technology, retailing or servicing systems.
- Expertise within a relevant product, operational or technology domain.
- Experience working with airlines or technology providers.
- Ability to balance customer needs, business priorities and technical considerations.
- Knowledge of Order Management, retailing, revenue management or distribution is desirable.
- Experience working in Agile environments.
- Confidence managing stakeholder relationships and competing priorities.
- Experience leading people or delivering change initiatives.
What we offer
We believe that all the people who work with us should feel valued for the part they play.
It's one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights.
You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work.
Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves.
We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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Product Specialist, Offer & Order Solutions employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist, Offer & Order Solutions
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like British Airways!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at British Airways would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at British Airways through your school's career services!
We think you need these skills to ace Product Specialist, Offer & Order Solutions
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Specialist, Offer & Order Solutions, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Specialist, Offer & Order Solutions position at British Airways. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at British Airways
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
