Product Analyst

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

The role of Product Analyst within Operations Decision Support involves driving product success by using data, user insight and technical understanding to shape product decisions and measure impact. This is a hands-on role embedded within the product team. You’ll work closely with Product Managers, engineers, UX and system integrators, owning discovery, backlog shaping and continuous optimisation to ensure digital tools and systems deliver measurable business value.

What you’ll do:

• Apply product discovery and delivery techniques such as workshops, rapid prototyping and iterative feedback to understand user and business needs.
• Lead discovery using technical feasibility analysis and proof-of-concept work, engaging architects and data specialists early to shape scalable solutions.
• Independently develop clear user stories and acceptance criteria aligned to product goals and outcomes.
• Translate technical architecture, API contracts and data flows into clear delivery requirements.
• Collaborate closely with Product Managers, engineering leads, UX and system integrators to deliver end-to-end solutions.
• Coordinate end-to-end testing of product features across integrated systems.
• Analyse product performance, user behaviour and market trends to inform prioritisation and improvement.
• Build strong relationships with stakeholders to support testing, validation and feedback loops.
• Monitor and support product enhancements and fixes, ensuring alignment with design direction and architecture standards.
• Oversee technical scalability and integration readiness for product releases.
• Apply agile and waterfall methodologies as appropriate across the product lifecycle.
• Support backlog refinement, release planning and continuous improvement of product processes.
• Ensure robust documentation and knowledge transfer for ongoing support and future development.
• Define and track product KPIs, delivering insights that drive decisions and measurable impact.
• Independently create clear product decks communicating product overview, roadmap and delivery set-up.

What you’ll bring to British Airways:

• Strong hands-on experience working within digital product teams.
• Confidence engaging with technical detail, including APIs, data flows and system integrations.
• Ability to work closely with engineers and lead technical backlog refinement.
• Strong analytical mindset with comfort working with data and data technologies.
• Clear, structured communicator able to translate complexity into actionable insight.
• Proactive, independent approach with strong ownership and accountability.
• Collaborative mindset and resilience in fast-moving delivery environments.

Your experience:

• Experience defining technical requirements for digital products in a technical department/company (Essential).
• 2-4 years of top-tier consulting or product in MANGO (required).
• Numeric Degree in Computer Science, Engineering, Mathematics, Sciences or equivalent (Required).
• Knowledge of Operations departments (Desirable).
• Knowledge of Data products; Data cloud solutions AWS, snowflake, or critical systems (Desirable).
• Demonstrated success in agile product engineering delivery (Desirable).
• Project Management accreditation (Desirable).
• Experience with performance monitoring and observability tools (e.g., Datadog).

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity:

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.