At a Glance
- Tasks: Lead transformation programmes and enhance customer care across global contact centres.
- Company: Join British Airways, a leading airline with a commitment to excellence.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Other info: Dynamic role with the chance to shape the future of customer care.
- Why this job: Make a real difference in customer experience while working with industry leaders.
- Qualifications: Experience in operational delivery and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
British Airways is seeking a Lead Proactive Customer Care Operational Delivery Manager to drive the proactive care transformation across global contact centres, including Delhi and other sites. The role focuses on governance, programme delivery and delivering measurable improvements for customers and colleagues.
You will lead high-profile transformation programmes, chair governance forums, and collaborate with senior leaders to embed new ways of working, data-driven decision making.
Proactive Customer Care Operations Lead (Transformation) employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
