At a Glance
- Tasks: Lead proactive customer care initiatives and drive transformation across global contact centres.
- Company: Join British Airways, a leader in the aviation industry with a commitment to excellence.
- Benefits: Enjoy competitive pay, travel perks, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and customer satisfaction.
- Why this job: Shape the future of customer care and make a real difference for customers worldwide.
- Qualifications: Experience in customer care management and strong leadership skills required.
The predicted salary is between 46300 - 52800 £ per year.
British Airways is seeking a Lead Proactive Customer Care Operational Delivery Manager to drive the proactive care agenda across our global contact centres, including Delhi and other sites. You will guide transformation programmes from concept to delivery, chair governance forums, and deliver measurable improvements for customers and colleagues.
You'll use data and stakeholder engagement to shape the future of customer care, develop high-performing teams, and ensure alignment with PCC objectives.
Proactive Customer Care Delivery Lead employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Lead Network Engineer, you'll enjoy unparalleled staff travel benefits, opportunities for professional growth, and a commitment to inclusion and diversity that ensures every voice is heard. Join us in shaping the future of air travel while enjoying a fulfilling career that truly takes you places.
