At a Glance
- Tasks: Create exceptional experiences for High Value Customers at the airport.
- Company: Join British Airways, the nation's flag carrier with over 100 years of history.
- Benefits: Enjoy unlimited staff travel benefits and discounted airfares for friends and family.
- Other info: Embrace diversity and inclusion while developing your career in a dynamic environment.
- Why this job: Be a trusted ambassador and make every customer feel valued and recognised.
- Qualifications: Experience in customer service or hospitality; strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
Do you have a passion for creating exceptional experiences and making every customer feel recognised and valued? We have an exciting opportunity to join Premium Customer Care as a Premium Ambassador, becoming part of a small, dedicated team focused on delivering a highly personalised and seamless airport experience for our High Value Customers. Loyalty is at the heart of the British Airways experience. As a Premium Ambassador, you’ll bring this to life through every customer interaction, providing warm, proactive and highly personalised support that makes our most valued customers feel genuinely recognised and cared for.
What you’ll do:
- Deliver an exceptional and highly personalised experience for High Value Customers.
- Meet and support customers through arrivals and flight connections, helping to make their airport journey as seamless as possible.
- Anticipate individual customer needs and proactively remove friction from their journey.
- Build genuine, trusted relationships through personalised engagement and an understanding of individual customer preferences.
- Represent British Airways as a visible, warm and trusted ambassador, demonstrating professionalism and discretion in every interaction.
- Work closely with Proactive Customer Care, The British Airways Club, Contact Centres, the Concorde Team and Cabin Crew to create a joined-up, end-to-end premium experience.
- Use customer insight and feedback to identify opportunities to continually improve our service.
- Support the wider team and provide additional cover where required.
What you’ll bring to British Airways:
- Operational experience within customer service or hospitality.
- Knowledge of the premium customer's end-to-end journey would be desirable.
- Experience working within a premium or VIP customer environment would be an advantage.
- Strong communication and relationship-building skills.
- An understanding of how great customer experiences can build loyalty and strengthen long-term relationships.
- The ability to adapt quickly to changing customer and operational needs.
- A clean UK driving licence and driving experience.
If you’re passionate about people, naturally build great relationships and want to play a part in creating exceptional experiences for our High Value Customers, we’d love to hear from you.
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Premium Ambassador employer: British Airways
British Airways is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the aviation industry. As a Lead Product Data Scientist, you will have access to cutting-edge technology and significant opportunities for professional growth, all while contributing to impactful projects that enhance operational efficiency. With a commitment to employee development and a focus on delivering measurable business value, British Airways provides a rewarding environment for those looking to make a difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Airways. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Airways before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Premium Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Airways:Your cover letter is your chance to shine! Tell us why you want to work at British Airways specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Airways!
How to prepare for a job interview at British Airways
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
