At a Glance
- Tasks: Support and develop colleagues in a fast-paced environment at Heathrow.
- Company: Join British Airways, the UK's flag carrier with over 100 years of history.
- Benefits: Enjoy competitive salary, amazing travel perks, and opportunities for growth.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact by helping others excel in their roles.
- Qualifications: Strong communication skills, emotional resilience, and organisational abilities required.
The predicted salary is between 36000 - 60000 £ per year.
A Career Without Limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
This role is for Permanent and Fixed‑Term Contract Opportunities. This is a full‑time position only. Are you passionate about people? Do you want to support, recognise and develop others around you? Our people are at the heart of what we do, this is a unique, exciting opportunity within the Heathrow Support Team to immerse yourself in people support activities to equip our colleagues to excel. We have five teams within HST: Absence, Compliance, Pass Management, Policy, Right to Request and Recruitment.
What you’ll bring to British Airways: We are looking for colleagues that enjoy working in a fast‑paced environment, are comfortable working to tight timescales and show resilience with the ability to manage varying tasks, as well as being confident using Excel and other Microsoft platforms. In this role you must also be able to deliver difficult and sensitive messages with compassion whilst adhering to relevant corporate policies and procedures. If you are comfortable with no two days being the same, excited by the fast‑paced buzz of the operation and driven by making things better for people, then this could be the perfect opportunity for you.
Your experience: We are looking for people with strong written and verbal communication skills. You should be emotionally resilient, an effective listener and empathetic. Prioritisation and organisation are key skills needed. Policy understanding and being able to hold difficult conversations will be required.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Performance Development Executive employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment at Heathrow where every team member is valued and empowered to grow. With competitive salaries, extensive staff travel benefits, and a strong commitment to inclusion and diversity, we foster a culture that encourages personal and professional development. Join us in shaping the future of air travel while enjoying the unique advantages of working for the nation's flag carrier.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Development Executive
✨Tip Number 1
Get to know the company culture! Before your interview, dive into British Airways' values and mission. This will help you connect your own experiences to what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your communication skills and emotional resilience, which are key for the Performance Development Executive role.
✨Tip Number 3
Showcase your adaptability! Be ready to share examples of how you've thrived in fast-paced environments. Highlighting your ability to manage multiple tasks while keeping a cool head will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Performance Development Executive
Some tips for your application 🫡
Show Your Passion for People:When you're writing your application, let your passion for supporting and developing others shine through. We want to see how you connect with people and make a difference in their lives.
Be Clear and Concise:Make sure your written application is easy to read and straight to the point. Use clear language and structure your thoughts well, so we can easily see how your skills match what we're looking for.
Highlight Relevant Experience:Don’t forget to showcase any experience you have that relates to the role. Whether it’s managing sensitive conversations or working under pressure, we want to know how your background prepares you for this exciting opportunity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at British Airways
✨Know Your Stuff
Before the interview, make sure you understand British Airways' values and mission. Familiarise yourself with their commitment to people support and how the Heathrow Support Team operates. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Performance Development Executive, strong communication is key. Prepare examples of how you've effectively communicated in challenging situations. Think about times when you had to deliver difficult messages with empathy and clarity.
✨Demonstrate Resilience and Adaptability
This role requires someone who thrives in a fast-paced environment. Be ready to discuss how you've managed multiple tasks under pressure. Share specific instances where you adapted quickly to changing circumstances while maintaining a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics within the Heathrow Support Team or how they measure success in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
