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- Tasks: Lead the Ground Operations team to ensure safe and efficient baggage handling.
- Company: Join British Airways, a pioneering airline connecting Britain with the world for over 100 years.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team, drive customer satisfaction, and champion safety in a fast-paced environment.
- Qualifications: Operational experience in airports, strong leadership skills, and a full UK driving licence required.
- Other info: Shift-based role covering 365 days; commitment to inclusion and diversity is essential.
The predicted salary is between 36000 - 60000 £ per year.
Operations Manager-Baggage and Logistics
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit!
The role: Operations Manager Baggage and Logistics
Are you an aspiring Operational leader who thrives in a dynamic, fast-paced environment? A strategic problem solver who can drive both people and customer service excellence? Someone who enjoys motivating and leading a team. An exciting opportunity awaits you to become a key influencer within the Management team at Terminal 5. Your role is pivotal in leading Ground Operations team to deliver a safe, punctual, world-class operation.
What You’ll Do
Working an operational roster, aligned to your team, you will lead and handle the baggage and logistics operation 365 days of the year.
You will act as management representative during safety events and ensure accurate reporting and duty of care processes are followed at all times.
As a visible manager on the ramp, you will represent the Baggage and Logistics team, owning your zone, working alongside your team towards a Better Heathrow.
You will also work alongside our Heathrow safety and security team to role model and champion safety behaviours and challenging non-compliance working together with our other operational managers at Heathrow.
You will relish challenges, find motivation in empowering a large team of Ground operations agents, and be dedicated to unlocking their full potential to deliver outstanding customer satisfaction and operational performance. Working with operational systems and operational managers to lead on the day performance.
Your daily focus will be on ensuring the team achieves outstanding standards, adopting continuous improvement while maintaining an unwavering dedication to safety and managing the operation in times of disruption.
What You’ll Bring To British Airways
Your leadership will champion high engagement levels by creating an empowering work environment where colleagues are recognised for their contributions.
You are motivated to contribute to the wider success of the Baggage and Logistics team
You\’ll play a key role in driving and influencing our vision, with outstanding stakeholder management crucial for effective collaboration and long-term strategic success.
This role involves shift-based work to cover 365 days of operation.
Your Experience
- Significant operational experience within an Airport environment
- Strong People Management, coaching and leadership experience.
- Understanding of trade unions
- Understanding of people policy and processes-Essential
- Understanding of airside operational processes-Essential
- Must be able to hold an Airside pass
- Full UK Manual driver’s licence, with no more than 3 points and the ability to obtain and hold an Airside Driving Permit
We reserve the right to close this advert early due to the volume of applications received.
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Airlines and Aviation
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Operations Manager-Baggage and Logistics employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager-Baggage and Logistics
✨Tip Number 1
Familiarise yourself with the operational processes specific to baggage and logistics at airports. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of British Airways, especially those in operations roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience where you empowered a team or improved operational efficiency. This is crucial for the Operations Manager role, so be ready to share specific examples.
✨Tip Number 4
Stay updated on the latest trends and challenges in the aviation industry, particularly regarding safety and logistics. Being knowledgeable about current issues will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Operations Manager-Baggage and Logistics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant operational experience, particularly in an airport environment. Emphasise your people management skills and any leadership roles you've held, as these are crucial for the Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the aviation industry and your understanding of the challenges faced in baggage and logistics operations. Mention specific examples of how you've successfully led teams and improved operational performance in previous roles.
Highlight Safety and Compliance Experience: Given the importance of safety in this role, ensure you detail any experience you have with safety protocols and compliance within an operational context. This could include your role in safety events or how you've championed safety behaviours in past positions.
Showcase Stakeholder Management Skills: Since effective collaboration is key to this role, provide examples of how you've successfully managed relationships with various stakeholders. This could involve working with trade unions, other operational managers, or safety teams to achieve common goals.
How to prepare for a job interview at British Airways
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager in Baggage and Logistics. Familiarise yourself with the key tasks mentioned in the job description, such as leading a team, ensuring safety compliance, and managing operations during disruptions.
✨Showcase Leadership Skills
Prepare to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any experience you have in coaching and developing staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully solved operational challenges. This could involve managing logistics under pressure or improving processes to enhance efficiency and customer satisfaction.
✨Emphasise Safety Awareness
Since safety is a top priority in this role, be prepared to discuss your understanding of safety protocols and how you've implemented them in previous positions. Showing that you can champion safety behaviours will set you apart.