Senior Supplier & Performance Manager in London

As part of the Ecommerce & Platforms leadership community, the Senior Supplier & Performance Manager is responsible for establishing and leading supplier governance, Supplier Relationship Management (SRM) and performance frameworks across the E&P directorate. This role ensures that strategic suppliers deliver maximum value, performance, innovation and compliance across key digital and platform domains, including Indirect Platforms, Offer & Order, Digital Marketing & Content, Payments, CRM, Agent UI and ba.com. This role sets the operating model and standards that delivery teams use to manage suppliers effectively, driving strong commercial discipline, transparency and continuous improvement.

Responsibilities

• Define and lead supplier governance across E&P by designing and owning a consistent supplier operating model, standards and review cadence.
• Own strategic Supplier Relationship Management (SRM) for all key E&P suppliers, building strong senior‐level relationships to influence outcomes, innovation and long‐term value.
• Drive supplier performance, value and commercial outcomes, ensuring contractual commitments, KPIs and service outcomes are met.
• Provide performance insight, risk management and remediation through dashboards, governance forums and structured improvement plans.
• Oversee supplier risk, compliance and assurance across security, privacy, audit and regulatory requirements.
• Influence senior leaders and embed best‐practice supplier management, commercial discipline and performance monitoring across delivery teams.

What you'll bring to British Airways

• Strong stakeholder and supplier relationship management skills with the ability to influence at senior levels.
• Commercially minded with strong analytical, problem‐solving and decision‐making capability.
• Clear, confident communicator producing leadership‐ready insights and recommendations.
• Highly organised, resilient and able to manage multiple priorities in a complex environment.
• Collaborative leadership style, role‐modelling BA values and behaviours.

Your Experience

• Senior‐level experience in supplier, vendor or account management roles.
• Proven track record of driving performance, value and accountability from suppliers.
• Experience defining and operating governance and SRM frameworks.
• Strong commercial, contract and risk management experience.
• Experience working in complex digital, technology or platform environments.
• Knowledge of Agile / SAFe delivery environments (desirable).

What we offer

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone can feel they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA.