At a Glance
- Tasks: Lead the development of customer-facing features on our website and app.
- Company: Join British Airways, a leader in the aviation industry with a focus on innovation.
- Benefits: Enjoy amazing travel perks, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to inclusion and innovation.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Experience in digital product delivery and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
We are currently hiring for multiple Product Owner and Senior Product Owner roles across key product domains, including Involuntary Servicing, Ready to Fly & Online Check‑in, Payments, Customer Hub & Help. The role is within the Commercial directorate, focusing on ba.com and the British Airways mobile app – core customer‑facing platforms that influence customer experience and commercial performance.
What you’ll do:
- Own product execution for customer‑facing website and app features
- Define and maintain a clear product vision aligned with business and customer needs
- Prioritise and refine the backlog to guide development and design teams
- Work closely with offshore development teams to plan sprints and maintain delivery cadence
- Collaborate with design and research teams to incorporate user‑centred design into delivery
- Use digital analytics tools to assess performance and inform prioritisation
- Manage dependencies including those related to airline offer and order management systems
- Gather and act on customer feedback throughout the product lifecycle
- Monitor product performance and return on investment
- Communicate progress, risks and decisions clearly to stakeholders
- Identify and mitigate delivery risks and dependencies
- Approve artefacts moving into production and ensure quality standards
- Participate in agile ceremonies to support effective team working
What you’ll bring to British Airways:
- Experience delivering customer‑facing digital products across web and mobile
- Strong analytical and data‑led approach to product decision‑making
- Confidence working with development teams, including offshore teams
- Strong collaboration skills with design and research functions
- Clear communication and stakeholder engagement capability
- Delivery‑focused mindset with strong ownership and attention to quality
Your experience:
- Experience working on features for customer‑facing websites and apps
- Experience of using digital analytics tools including Adobe Analytics and Quantum Metrics or similar
- Experience working with airline offer and order management systems
- Experience building relationships and working with development teams who are based offshore
- Experience working with design and research teams to understand customer needs and incorporate user‑centred design into the product development lifecycle
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted “Hotline” airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
Inclusion & Diversity:
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
(Senior) Product Owner in London employer: British Airways
British Airways is an exceptional employer that values its employees and offers a dynamic work environment focused on innovation and customer experience. With access to fantastic staff travel benefits, opportunities for personal and professional growth, and a strong commitment to inclusion and diversity, you will thrive in a culture that encourages collaboration and creativity. Join us in shaping the future of air travel while enjoying the unique advantages of working within a leading airline.
StudySmarter Expert Advice🤫
We think this is how you could land (Senior) Product Owner in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like British Airways!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at British Airways would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at British Airways through your school's career services!
We think you need these skills to ace (Senior) Product Owner in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like (Senior) Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the (Senior) Product Owner position at British Airways. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at British Airways
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
