Safety & Security Training & Promotion Manager in London

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

This is a pivotal role at the heart of how British Airways brings its Safety & Security Management System to life. As Management System Training & Promotion Manager, you’ll shape how our colleagues learn, engage with, and champion the principles that keep BA safe and secure every day. You’ll lead the end‑to‑end design, delivery, assurance and continuous improvement of the Management System’s training and engagement portfolio. Working closely with partners across the business, you’ll ensure our training not only meets regulatory requirements, but genuinely resonates with our people. Beyond compliance, this role is about culture. You’ll play a key part in embedding the BA Safe & Secure cultural principles, creating engaging, accessible and impactful learning and communication that enables colleagues to understand their role in safety and security, and to feel confident living those behaviours in everything they do.

What You’ll Do

• Strategic Collaboration – Partners with the Global Learning Academy (GLA), the Corporate Affairs directorate, and operational line areas to deliver training and communications initiatives that meet the Management System’s regulatory obligations, strategic objectives, and embed the BA Safe & Secure cultural principles.
• Training – With oversight and support from the GLA, leads the end‑to‑end lifecycle of Safety & Security training courses as defined within the Management System’s Competence Development Pathway portfolio, including the design and delivery of in-person and computer-based training courses for Management System, Lead Auditor, Lead Investigator, Risk Manager/Assessor, Issue Triage, and Human Factors.
• Standards Assurance & Continuous Improvement – Delivers a training assurance and CI framework that ensures course content remains engaging, impactful, relevant and compliant with company policies and legal requirements. Maintains course currency/recency, implements version control, ensures audit‑ready records, and robust evaluation to drive demonstrable value-add knowledge and skills benefits.
• Communications & Promotion – Plans and delivers Safety & Security comms, briefs, notices, and promotional campaigns to exchange time-critical information throughout all areas of the organisation; enhancing colleague engagement and participation in the Management System. Owns the Safe & Secure intranet and shared‑resource knowledge base.
• Experiences – Leads the delivery of initiative experiences to inspire colleagues and embed the British Airways Safe & Secure culture.
• Supplier Management – Partnering with the GLA, leads the end‑to‑end procurement and vendor management for outsourced training and engagement activities, defining requirements, evaluating suppliers, assuring content standards, and compliance.

What You’ll Bring To British Airways

• Excellent influencing and communication skills, including the ability to tailor communications effectively to suit a wide range of audiences.
• Effective decision making and prioritisation skills with the ability to manage multiple competing priorities, under pressure and within ambiguous circumstances.
• Strong problem-solving abilities to consistently deliver solutions.
• Identified as a credible expert in role.
• Exceptional understanding of the principles and delivery of safety and security training and promotion, within the Commercial Air Transport environment.

Essential

• Proven experience delivering training, learning, comms, and colleague engagement within the Commercial Air Transport environment.
• Holds a qualification in instructional design, training/coaching, and/or an equivalent professional credential.

Desirable

• Holds Risk Management, Human Factors, Audit, and/or Investigation credentials.
• Experience of British Airways risk management principles and/or industry regulations, standards and best-practice.
• Experience of leading the development of training and promotion initiatives within a complex regulatory environment.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Hybrid Working

We offer a hybrid approach to working, with colleagues spending three days at our Waterside (WTS) office and up to two days working remotely, supporting collaboration while maintaining flexibility as and when required by the business.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.