Resource Planning Manager in London

Overview

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

For over 100 years, we have been operating the world’s first international scheduled air service between London and Paris.

Our people are the heart of our journey, whether they are delivering a reassuring voice on the phone, greeting passengers at check‑in, keeping our aircraft safe, or navigating the skies.

At British Airways, every role is yours to shape.

The role: Resource Planning Manager

Within the Operations Planning directorate, you will lead long‑term planning, modelling and optimisation to support a safe and reliable operation.

You will build workforce plans, rosters and training schedules that underpin everything we do.

Planning or Delivery – what’s the difference?

• Resource Planning is about building the plan – using data to forecast demand, create rosters and set up everything ahead of time.
• Resource Delivery is about running the plan – deploying people in real‑time, handling live issues and keeping the operation moving on the day.

Responsibilities

• Develop, own and continuously refine long‑ and short‑term resource, recruitment and training plans to ensure resilient delivery.
• Create robust, insight‑led resource plans using data, forecasting tools and emerging technologies to optimise outcomes.
• Proactively identify risks, trends, and opportunities through data analysis, and implement mitigation strategies to maintain performance.
• Leverage digital tools, automation and AI‑driven insights to enhance planning accuracy, efficiency and decision‑making.
• Collaborate closely with stakeholders across Operations Planning and aligned business areas, ensuring alignment with wider operational and financial plans.
• Contribute to the overall Operations Planning strategy, bringing innovative ideas to improve processes, systems and ways of working.
• Maintain a strong understanding of financial plans, reconciling variances and ensuring resource plans align with budget and forecast expectations.
• What You’ll Bring
• Strong analytical and numerical capability, with the ability to interpret complex datasets and translate them into clear, actionable insights.
• A technology‑enabled mindset and confidence in using digital tools, data platforms and an interest in leveraging AI/automation.
• A problem‑solving approach, with the ability to identify root causes and continuously improve processes.
• The ability to operate effectively in a fast‑paced, evolving environment, managing ambiguity and competing priorities.
• Excellent communication skills, with the ability to present complex information in a simple, compelling way to a range of stakeholders.

Experience

• Able to hold an airside pass – essential.
• Proven resource planning experience with strong analytical skills and the ability to translate complex data into clear insight – essential.
• Experience leading people and driving high team performance, with strong influencing and communication skills – essential.
• Confident working with planning systems, supporting testing, issue resolution and compliance with system standards – desirable.
• Experience in training planning, reporting, budgeting or resource modelling, with strong organisational and prioritisation skills – desirable.
• Able to work flexibly in a fast‑changing environment and build effective relationships with operational teams and third‑party suppliers – essential.

Benefits

We believe that all the people who work with us should feel valued for the part they play.

Our rewards go far beyond a competitive salary.

From the day you join, you’ll receive access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you.

We encourage all those who work for us to consider opportunities across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work.

Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.

We’re looking for people from all backgrounds and cultures to join our journey to become a Better BA, connecting Britain with the world and the world with Britain.

#J-18808-Ljbffr