At a Glance
- Tasks: Lead real-time resource delivery and manage operational performance in a dynamic environment.
- Company: Join British Airways, the nation's flag carrier with over 100 years of history.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for career growth.
- Other info: Embrace diversity and inclusion in a culture that values originality and creativity.
- Why this job: Make a real impact while connecting Britain with the world every day.
- Qualifications: Strong leadership skills and experience in resource delivery or operational deployment.
The predicted salary is between 50000 - 60000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Resource Delivery Manager. At British Airways, a strong plan is only the starting point - it’s how we deliver it that keeps the operation running. Within our Operations Planning directorate, we’re responsible for translating workforce plans, rosters and training schedules into real-time operational performance. As a Resource Delivery Manager, you’ll lead on this - managing live deployment, responding to on-the-day challenges and making critical decisions to keep the operation running safely and smoothly.
Planning or Delivery – what’s the difference? Resource Planning is about building the plan — using data to forecast demand, create rosters and prepare ahead of time. Resource Delivery is about running the plan — deploying people in real time, responding to disruption and keeping the operation moving on the day.
This role sits within Resource Delivery and focuses on real-time operational performance, leading teams and managing risk in a fast-paced environment.
What you’ll do:
- Deliver short-term, data-driven resource and training plans with accurate handover to operational teams.
- Lead and manage a team, driving performance through clear KPIs, SLAs and quality standards.
- Monitor real-time risks and resource gaps, ensuring timely escalation and mitigation.
- Use systems and data to support decision-making, resolve issues and improve delivery processes.
- Work closely with Planning teams and stakeholders to ensure aligned, effective delivery.
- Drive continuous improvement through insight, reporting and process enhancements.
- Support operational delivery during disruption, including out-of-hours when required.
What you’ll bring to British Airways:
- Strong leadership capability, with the ability to coach, develop and performance-manage teams in a dynamic environment.
- Excellent stakeholder management and influencing skills, with confidence engaging at all levels across the business.
- Strong analytical mindset, leveraging data, systems and AI-driven insights to interpret real-time information, assess risks and make informed operational decisions.
- A proactive, solutions-focused approach, with a drive to continuously improve processes, efficiency and colleague experience.
- High levels of organisation and resilience, with the ability to manage competing priorities under pressure.
- A strong sense of accountability, ensuring delivery is accurate, controlled and aligned to operational and commercial objectives.
Your experience:
- Able to hold an airside pass - Essential.
- Proven experience in resource delivery or operational deployment, with strong analytical skills and attention to detail - Essential.
- Experience leading and developing teams, embedding performance standards and driving consistent delivery - Essential.
- Confident working with planning and delivery systems, supporting issue resolution, testing and compliant system usage - Desirable.
- Experience working with operational stakeholders, Trade Union partners and third-party suppliers - Desirable.
- Able to work flexibly in a fast-paced environment, managing competing priorities while maintaining accuracy and control - Essential.
What we offer: We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Resource Delivery Manager in London employer: British Airways
At British Airways, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to reach their full potential. As a Resource Delivery Manager, you will benefit from exceptional staff travel perks, opportunities for professional growth across various departments, and a commitment to diversity that ensures every voice is heard. Join us in a role where your leadership and analytical skills will not only keep our operations running smoothly but also contribute to a legacy of connecting Britain with the world.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Delivery Manager in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like British Airways.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by British Airways. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Resource Delivery Manager in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at British Airways, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at British Airways and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into British Airways. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at British Airways
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at British Airways.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to British Airways.
