Product Manager (Baggage & Loading) in London

A career without limits. As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Product Manager. You'll be part of our Operations directorate, a critical area of the airline responsible for keeping British Airways running safely, smoothly and efficiently every day. Working at the heart of our operation, you'll own the development and delivery of technology products that support frontline operational teams across the business. Your work will directly influence how we plan, operate and optimise our airline – helping us deliver for our customers, colleagues and partners at scale.

What you'll do:

• Own a portfolio of technology products and streams of work within your domain.
• Define, implement and manage product strategy, vision and backlog aligned to operational priorities.
• Lead integrated product and project teams, acting as the voice of the customer and aligning stakeholders to clear outcomes.
• Deliver multiple programmes simultaneously, overseeing both delivery and ongoing product development.
• Prioritise and define user stories to streamline execution of operational priorities.
• Lead discovery through feasibility analysis, proof-of-concepts and collaboration with architects and data specialists.
• Work closely with internal and external partners, including technology suppliers and operational teams, to develop scalable solutions.
• Establish and maintain efficient processes to manage product performance and delivery.
• Facilitate strategy, vision and programme increment workshops and collaborative sessions.
• Embed a data‐led approach to optimisation, performance analytics and decision‐making.
• Maintain product standards, governance and accurate product data.
• Partner with operational users to ensure new digital solutions are fully embedded and deliver real value.
• Support people change approaches and adapt processes as required.
• Stay informed on market trends and evolving customer and operational needs.

What you'll bring to British Airways:

• A delivery‐and outcomes‐focused mindset with a strong sense of ownership.
• The ability to translate strategy into clear roadmaps and tangible results.
• Confident, clear communication with the ability to influence and build trust.
• Strong analytical and data‐driven decision‐making skills.
• Excellent collaboration, relationship‐building and leadership capabilities.
• The ability to manage multiple priorities in a fast‐paced operational environment.
• A proactive, resilient and adaptable approach, comfortable navigating ambiguity.
• A positive, can‐do attitude and a commitment to role‐modelling BA behaviours.
• Operational knowledge of the baggage & loading product area would be desirable.

Your experience:

• Proven experience in product management and delivery within digital or technology environments.
• Strong understanding of airline operations and operational technology.
• Experience working in agile delivery environments using tools such as Jira and Confluence.
• Demonstrated ability to prioritise, deliver independently and manage competing demands.
• Degree‐level qualification in Computer Science, Engineering, Mathematics, Sciences or equivalent.
• Experience gained in a top‐tier consultancy, product‐led organisation or start‐up environment (or equivalent).

What we offer: We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don't expect our people to either.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA.