LHR Maintenance Process Excellence Delivery Manager in London

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: LHR Maintenance Process Excellence Delivery Manager. Every flight that leaves Heathrow relies on the skill, planning, and dedication of our maintenance teams on the ground. At British Airways, we’re committed to improving how we manage and deliver aircraft maintenance making it more efficient, reliable, and better suited to the needs of our operation. As the LHR Maintenance Process Excellence Delivery Manager, you’ll lead important work to improve how we operate, helping to ensure our 250+ aircraft are supported by strong systems, processes, and people.

In this senior leadership role, you’ll lead the delivery of large-scale change and continuous improvement across all areas of aircraft maintenance (base, casualty, and operational). Working with over 2,000 colleagues, your role will be to turn plans into action, use data to support decisions, and help teams across the business work more effectively together.

What You’ll Do:

• Lead the delivery of key projects that improve safety, efficiency, and quality across our maintenance programmes.
• Use continuous improvement tools and methods to identify better ways of working and support their roll-out.
• Work closely with our digital and data teams to build solutions that meet real operational needs.
• Build strong working relationships across teams, providing clear updates, support, and guidance to senior leaders and partners.
• Make sure all change activity is well-governed, meets our high standards, and is delivered with safety and compliance in mind.
• Support a strong team culture that encourages collaboration, learning, and innovation.
• Coach and guide teams through problem-solving, using digital tools and data to help them find the best solutions.

What You’ll Bring to British Airways:

• A practical mindset and confidence working in complex, fast-moving environments.
• Strong leadership and the ability to work well with a wide range of people and teams.
• A focus on quality, safety, and delivering results.
• Clear communication skills and the ability to influence decisions and keep things moving forward.

Your Experience:

• Lean Six Sigma certification (Green Belt or higher) (desirable).
• Detailed knowledge of maintenance integrated processes and systems (essential).
• Strong knowledge of H&S legislation and regulatory compliance (essential).
• Experience leading change in complex, high-risk, industrial unionised environments (desirable).
• Familiarity with continuous improvement methods and digital tools (essential).
• A relevant technical or engineering degree (desirable).

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity:

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.