At a Glance
- Tasks: Lead crisis management and resilience strategies to keep British Airways flying high.
- Company: Join British Airways, a pioneering airline with over 100 years of history.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and opportunities for growth.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Make a real impact by ensuring safety and continuity in a dynamic environment.
- Qualifications: Leadership experience in fast-paced operations and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far‑flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That’s where this role comes in. Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high‑impact role. One day could be shaping long‑term resilience strategy; the next, supporting a live operational response. No two days the same — but every day critical!
What You’ll Do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What You’ll Bring To British Airways
- A leader who stays calm when it counts. Someone who can cut through complexity, bring people together and keep momentum going — even when the path isn’t clear.
- Strong instincts, sound judgement and the confidence to challenge and improve how things are done. Comfortable operating at pace, influencing senior stakeholders and turning ideas into action.
- Clear thinking. Clear communication. And the ability to build trust quickly — especially when the pressure’s on!
Your Experience
- Leadership experience in a fast‑moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Global Resilience & Crisis Leader in London employer: British Airways
At British Airways, we pride ourselves on being an exceptional employer, offering a dynamic work environment where every day presents new challenges and opportunities for growth. Our commitment to employee development is matched by our inclusive culture, ensuring that all voices are heard and valued. With fantastic benefits like unlimited staff travel and discounted airfares, along with a focus on resilience and crisis management, we empower our team to thrive in a fast-paced, rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Global Resilience & Crisis Leader in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the airline's resilience strategies. Brush up on crisis management scenarios and think about how you would handle them. Show us you can stay calm under pressure!
✨Tip Number 3
Practice your communication skills! You’ll need to convey complex ideas clearly, especially when the pressure’s on. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the British Airways family.
We think you need these skills to ace Global Resilience & Crisis Leader in London
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see your personality and how you connect with our values. Don’t just list your skills; share stories that show how you've tackled challenges in the past.
Tailor Your Application:Make sure to customise your application for the Global Resilience & Crisis Leader role. Highlight your leadership experience and any relevant crisis management skills. Show us how your background aligns with what we’re looking for!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon. Make your points easy to understand, so we can quickly see why you’d be a great fit for the team. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at British Airways
✨Know Your Stuff
Before the interview, dive deep into British Airways' resilience strategies and recent crisis management examples. Familiarise yourself with their operational environment and be ready to discuss how your experience aligns with their needs.
✨Showcase Leadership Skills
Prepare specific examples of how you've led teams through challenging situations. Highlight your ability to stay calm under pressure and how you’ve motivated others during crises. This role is all about leadership, so make sure to demonstrate that clearly.
✨Build Relationships
Think about how you can build strong relationships with stakeholders. Be ready to discuss your approach to stakeholder management and how you’ve successfully collaborated across different teams in the past. This will show you understand the importance of teamwork in crisis situations.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their current challenges in resilience and crisis management or how they measure success in these areas. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
