Gate Co-Ordinator in London

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports. As a wholly owned British Airways subsidiary, we take great pride in delivering impeccable customer service and comprehensive training. We deliver the highest standard of ground handling to British Airways and our other airline partners.

Gatwick Ground Services was established in 2016 to support the ramp operations of British Airways at Gatwick. Following its success, the company branched into Aircraft Cleaning in 2018. In 2020, Passenger Services formed the newest department within the GGS business to provide an all-round ground handling option. Our operations across two stations support British Airways, Air India, Iberia Express, Qatar Airways, Singapore Airlines, and Vueling Airlines, providing a complete ground handling solution.

It’s an exciting and fast-paced life when you’re working in some of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each journey original and unique. Whether you are a welcoming face at check-in, have a keen eye for aircraft appearance, or thrive in a detail-oriented fast-paced ramp environment, a job at Gatwick Ground Services is yours to make.

Please note that we work in partnership with our recruitment provider, One Resourcing Ltd, who manage the onboarding process including the background checks required to obtain a Full ID Pass for London Gatwick Airport.

The purpose of this role is to coordinate all ground services to ensure the punctual and safe departure of customer aircraft, including the embarkation/disembarkation of passengers, whilst observing and ensuring that all GGS’ operating procedures and Health and Safety regulations are adhered to. Health and safety policies, customer service awareness, and operational excellence will also play a key part in this role. In addition, you will be expected to project a smart and able attitude to our customer airline through thorough work practices and excellent customer service.

What you’ll do:

• Be responsible for, lead and assist in all activities at the embarking/disembarking gate.
• Complete the Loading Instruction/Report and Loadsheet, ensuring the correct data obtained from the customer airline is used, in order that structural and safety limits are not exceeded and all loading regulations are followed.
• Ensure all passengers checked in are accounted for and all deadload (baggage, cargo, and mail) is loaded as per Loading Instruction and accurately reflected on the loadsheet.
• Act as the Authorising Agent in relation to AAA procedures and ensure additional security checks have been completed and evidenced when required.
• Monitor, co-ordinate and record the timing of all activities during the turnaround of the aircraft and allocate the reason for a delayed departure.
• Position the airbridge (jetway) in a safe manner as per the operating instructions to allow access to and from the aircraft.
• Deliver professional, customer-focused front of house service in a timely and courteous manner, updating and advising all concerned on the progress of the turnaround.
• Ensure that all regulatory paperwork and records are completed fully and accurately.
• Work in a safe and effective manner, ensuring that any action taken does not cause a risk to yourself or any other party.
• Implement appropriate emergency procedures as required and report all safety and security risks promptly and through the correct channels.
• Forge professional and effective working relationships with your team, other GGS departments, supervisors, airline representatives, crew, and their customers.
• Share knowledge and experience with colleagues and act cooperatively to ensure customer service is continuously improved.
• Demonstrate a high standard of appearance and timekeeping to maintain the visual and professional status of GGS.
• Complete any related tasks allocated by the Airside Officer or OCC Duty Manager.

What you’ll bring to Gatwick Ground Services:

• Good communication and influencing skills, both verbal and written.
• Ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines.
• Ability to clearly and accurately interpret and communicate relevant and complex information.
• Ability to establish credibility quickly by building effective working relationships.
• Resilient and tenacious; able to pursue goals in the face of obstacles.
• Strong team approach.
• Pragmatic and solution-focused with good problem-solving abilities.

Your experience:

• Proven experience gained in either Aviation, Ground Handling or similar industry.
• Good working knowledge of Aviation Operations.
• Ideally 3 years aviation experience.
• Excellent written and spoken English.
• Educated to A-level or local equivalent.
• Must be able to obtain and retain a full airside pass including a satisfactory criminal record check.
• Ability to work under pressure and use own initiative.
• Ability to work as part of a team.
• Full UK manual clean driving license and be able to pass the airside driving test.

What we offer:

• Salary £30,427.60 (£15.60ph) increasing to £34,587.26 (£17.74ph) following the successful completion of 6 months probation, plus £2,405.40 additional annual shift pay.
• Overtime paid at time and a half during the week, and double time at weekends.