At a Glance
- Tasks: Lead crisis management and ensure British Airways is ready for any disruption.
- Company: Join British Airways, a leader in the airline industry with a commitment to resilience.
- Benefits: Enjoy staff travel perks, competitive salary, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds to apply.
- Why this job: Make a real impact by shaping resilience strategies and supporting teams during critical times.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
What happens when the unexpected hits an airline? Who keeps everything moving, protects the brand and makes sure customers and colleagues are looked after? That’s where this role comes in. Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. From major operational events to evolving global risks, this team keeps the airline ready for anything and able to respond with confidence when it matters most. It’s a visible, high‑impact role. One day could be shaping long‑term resilience strategy; the next, supporting a live operational response. No two days the same — but every day critical!
What you’ll do:
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Make sure high‑risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Keep improving how BA prepares, responds and recovers
- Test and exercise plans so readiness isn’t just theoretical
- Stay ahead of regulatory and compliance requirements
- Step into live operational incidents when needed
What you’ll bring to British Airways:
- A leader who stays calm when it counts. Someone who can cut through complexity, bring people together and keep momentum going — even when the path isn’t clear.
- Strong instincts, sound judgement and the confidence to challenge and improve how things are done. Comfortable operating at pace, influencing senior stakeholders and turning ideas into action.
- Clear thinking. Clear communication. And the ability to build trust quickly — especially when the pressure’s on!
Your experience:
- Leadership experience in a fast‑moving, operational environment
- Strong stakeholder management across different teams and levels
- Exposure to regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Awareness of relevant regulation or emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Able to travel internationally at short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation (nice to have)
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
Business Resilience Manager in London employer: British Airways
British Airways is an exceptional employer that values its employees and offers a dynamic work environment where no two days are the same. As a Business Resilience Manager, you will benefit from competitive salaries, extensive staff travel perks, and opportunities for personal and professional growth within a diverse and inclusive culture. Join us in shaping the future of air travel while being part of a team that prioritises resilience and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resilience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Think about how your experience aligns with the key responsibilities of a Business Resilience Manager. We want to see you connect the dots!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've led teams through crises or complex situations. We love hearing about real-life experiences that demonstrate your calm under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Business Resilience Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Resilience Manager role. Highlight your leadership experience and any relevant crisis management skills that align with what we’re looking for at British Airways.
Showcase Your Experience:Don’t just list your past jobs; tell us how your experiences have prepared you for this role. Use specific examples of how you've handled pressure, influenced stakeholders, or led teams through challenging situations.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We want to see your thought process and how you communicate under pressure, so make every word count.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at British Airways!
How to prepare for a job interview at British Airways
✨Know Your Resilience Frameworks
Familiarise yourself with resilience and crisis management frameworks relevant to the airline industry. Be ready to discuss how you would design and implement these frameworks in real-world scenarios, showcasing your understanding of operational continuity.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in fast-paced environments. Think about times when you motivated a team during a crisis or led a project that required quick decision-making under pressure.
✨Build Strong Relationships
Demonstrate your ability to build trust and manage stakeholders effectively. Have anecdotes ready that illustrate how you've successfully collaborated with different teams or external partners to achieve common goals.
✨Stay Calm Under Pressure
Practice articulating your thought process during high-pressure situations. Interviewers will want to see how you maintain clarity and decisiveness when things get tough, so be prepared to share specific instances where you excelled in such conditions.
