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- Tasks: Lead the MC Support team and manage office operations for a smooth employee experience.
- Company: Join IAG, a leading company focused on enhancing employee support and office efficiency.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and a welcoming work environment.
- Why this job: Be part of a dynamic team that values transparency, collaboration, and continuous improvement.
- Qualifications: Experience in office management, strong organisational skills, and excellent communication abilities required.
- Other info: Opportunity to influence office processes and enhance employee satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The UK Office Manager will be responsible for the smooth and efficient running of IAG’s UK office operations, with a particular focus on managing the MC Support team, overseeing facilities and office services, and acting as a single point of contact for employee-facing support.
This role is designed to enhance the employee experience and free up senior leadership capacity by centralising and professionalising office administration and support services.
MC Support and Business Services
- Lead, manage and coordinate the MC Support team, ensuring high-quality, consistent support to IAG’s Management Committee.
- Act as the primary contact for executive support needs, including scheduling, logistics, and administrative coordination to ensure seamless operations.
- Work closely with other business support functions across the wider group ensuring collaboration and consistent support.
- Ensure confidentiality, discretion, and professionalism in all MC-related activities.
- Foster a strong relationship with IAG’s Management Committee to support open and transparent business relationships.
- Promote a positive team culture by role modelling collaborative and proactive behaviours, setting clear performance expectations to meet business needs and supporting individual growth and development.
Office and Facilities Management
- Oversee day-to-day operations of the ICAG HQ office at Waterside ensuring a safe, efficient, and welcoming environment.
- Manage relationships with facilities vendors and service providers, including cleaning, maintenance, and security.
- Ensure compliance with health and safety regulations and internal policies.
General Administration
- Provide administrative support for key business services, including reception, mailroom, and meeting room coordination.
- Act as a central point of contact for employee queries related to office services.
- Support onboarding and offboarding processes from a facilities and logistics perspective.
Continuous Improvement
- Identify opportunities to streamline office processes and improve service delivery.
- Gather feedback from stakeholders and implement changes to enhance the employee experience.
Corporate compliance and assurance
- Ensure compliance with UK GDPR and data privacy regulations across all people function related activities
- Support and co-ordinate HQ Business Continuity Planning which includes ensuring plans are up to date on office operations, facilities, and people-related services and liaising with other key stakeholders to align contingency plans across functions.
- Oversee Health and Safety for UK office to maintain a safe, legally compliant, and supportive working environment.
- Proven experience in office management, executive support, or business services in a corporate environment.
- Strong organisational and multitasking skills with attention to detail.
- Ability to anticipate challenges, provide solutions and implement process improvements.
- Excellent interpersonal and communication skills.
- Ability to manage confidential information with of discretion.
- Experience managing teams and working cross-functionally.
- Familiarity with facilities management and vendor coordination.
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IAG UK Office Manager employer: British Airways
Contact Detail:
British Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAG UK Office Manager
✨Tip Number 1
Familiarise yourself with IAG's corporate culture and values. Understanding the company's mission and how they operate will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of IAG, especially those in office management or support roles. They can provide valuable insights into the company’s expectations and the nuances of the role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved office processes or enhanced employee experiences in previous roles. Being able to articulate your achievements will demonstrate your capability to contribute positively to IAG's operations.
✨Tip Number 4
Showcase your leadership skills by preparing to discuss how you've managed teams effectively in the past. Highlighting your ability to foster a positive team culture and support individual growth will resonate well with IAG's focus on collaboration and development.
We think you need these skills to ace IAG UK Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management and executive support. Use specific examples that demonstrate your organisational skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience in managing office operations and your ability to enhance employee experiences, as well as your familiarity with facilities management.
Showcase Your Skills: In your application, clearly outline your strong organisational and multitasking skills. Provide examples of how you've anticipated challenges and implemented process improvements in previous roles.
Highlight Interpersonal Skills: Since this role requires excellent communication and interpersonal skills, include examples of how you've successfully collaborated with teams or managed relationships with vendors and service providers.
How to prepare for a job interview at British Airways
✨Showcase Your Leadership Skills
As the role involves managing the MC Support team, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and performance management.
✨Highlight Your Organisational Prowess
Given the need for strong organisational skills, be ready to discuss specific instances where you've effectively managed multiple tasks or projects simultaneously. Use metrics or outcomes to illustrate your success.
✨Emphasise Confidentiality and Discretion
Since the role requires handling sensitive information, prepare to discuss your experience with confidentiality. Share examples that showcase your ability to manage confidential data responsibly and professionally.
✨Demonstrate Problem-Solving Abilities
The job calls for anticipating challenges and implementing solutions. Think of scenarios where you've identified issues and successfully resolved them, particularly in office management or support roles.
