At a Glance
- Tasks: Lead product development for British Airways' website and mobile app, enhancing customer experience.
- Company: Join British Airways, a pioneer in international travel with over 100 years of excellence.
- Benefits: Enjoy amazing staff travel perks, competitive salary, and opportunities for personal growth.
- Other info: Embrace a culture of inclusion and diversity, fostering innovation and personal development.
- Why this job: Make a real impact on customer journeys while working with innovative digital products.
- Qualifications: Experience in delivering customer-facing digital products and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with British Airways to connect them with exceptional professionals for this role.
The role: (Senior) Product Owner. Note: We are currently hiring for multiple Product Owner and Senior Product Owner roles, offering opportunities to work across a range of key product domains, including Involuntary Servicing, Ready to Fly & Online Check-in, Payments, Customer Hub & Help.
This role sits within the Commercial directorate and focuses on ba.com and the British Airways mobile app - core customer‑facing platforms that directly influence customer experience and commercial performance.
You’ll work closely with development (including offshore teams), design, research and business stakeholders to define product vision, prioritise delivery and ensure the team is focused on delivering high‑value, user‑centred outcomes.
- Own product execution for customer‑facing website and app features
- Prioritise and refine the backlog to guide development and design teams
- Work closely with offshore development teams to plan sprints and maintain delivery cadence
- Use digital analytics tools to assess performance and inform prioritisation
- Monitor product performance and return on investment
- Communicate progress, risks and decisions clearly to stakeholders
- Identify and mitigate delivery risks and dependencies
- Approve artefacts moving into production and ensure quality standards
- Participate in agile ceremonies to support effective team working
Experience delivering customer‑facing digital products across web and mobile:
- Strong analytical and data‑led approach to product decision‑making
- Confidence working with development teams, including offshore teams
- Delivery‑focused mindset with strong ownership and attention to quality
- Experience working on features for customer-facing websites and apps
- Experience of using digital analytics tools including Adobe Analytics and Quantum Metrics or similar
- Experience building relationships and working with development teams who are based offshore
- Experience working with design and research teams to understand customer needs and incorporate user-centred design into the product development lifecycle
It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
Inclusion & Diversity: Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.
