Product Manager - Offer and Order Management (PSS) in Hounslow

Join our E-Commerce & Platforms team at British Airways, where you’ll play a pivotal role in shaping the future of our Passenger Services System (PSS). This team sits at the heart of our airline, driving the technology and product capabilities behind pricing, reservations, inventory, and ticketing. It’s a critical area that ensures we deliver seamless, scalable, and customer‑focused experiences across every touchpoint. As we evolve our Offer & Order capabilities, you’ll help us unlock better commercial outcomes and deliver the modern retailing experiences our customers expect.

What you’ll do:

• Own the performance, capability, and output of products within the Offer & Order Management domain, ensuring alignment with customer and commercial objectives.
• Lead, mentor, and encourage a team of Product Specialists, supporting them to deliver across their respective sub‑domains.
• Define and drive product vision and roadmap, translating business needs into important technology and vendor capabilities.
• Establish and supervise robust KPIs to measure product success and drive continuous improvement.
• Oversee and prioritise product backlogs, ensuring teams are passionate about the highest‑value opportunities.
• Act as a key interface across BA, building positive relationships and representing customer and commercial interests in cross‑functional initiatives.
• Collaborate with delivery and enablement teams to streamline demand intake and embed agile ways of working (SAFe).
• Ensure solutions are scalable, omni‑channel, and aligned to BA’s architectural direction.
• Manage supplier relationships, influencing roadmaps, overseeing performance, and ensuring BA’s interests are protected.
• Drive standard processes, governance, and continuous improvement across your domain.
• Manage associated budgets and cost centres, ensuring efficient and effective product delivery.

What you’ll bring to British Airways:

You’re a passionate and driven product leader who thrives in a fast‑paced, sophisticated environment. You combine strong commercial awareness with technical understanding, enabling you to make data‑led decisions that build real customer and business value. A natural collaborator and doer, you build positive relationships across teams and stakeholders, confidently communicating your vision and backing it with insight and evidence. You’re proactive, solutions‑focused, and not afraid to challenge the status quo—bringing creativity, resilience, and a steadfast focus on outcomes. Above all, you put the customer at the centre of everything you do.

Your experience:

• Strong experience in product management within agile environments (SAFe experience preferred).
• Strong stakeholder management and influencing skills across sophisticated organisations.
• Experience working within airline technology, PSS environments, or closely related ecosystems.
• Deep understanding of airline commercial systems, including reservations, inventory, pricing, and ticketing.
• Strong analytical attitude with the ability to use data to drive decisions and prioritisation.

What we offer:

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.